CommonReviews of common.com

I posted a review in early June for... the same issue. They did eventually fix it. Determined there was a Freon leak in our A/C unit, but apparently no one bothered to look into it further and make sure it didn't need repairs. But the A/C broke again about 8-9 days ago, in the middle of July in New York City, immediately before an extremely dangerous heat wave which we were trapped inside for. Three of us are impacted. I work from home, another roommate works in extremely hot and hazardous conditions, and another hasn't been able to stay in her own home because of it. We are all suffering ill health effects. Our A/C has been broken for over a week now and all we've gotten is ignored and lied to. Over the weekend we were assured that someone would be here "first thing" Monday morning. We then heard nothing until we specifically reached out numerous times, at which point I was told that the unit needed to be replaced, for which they need to contact the building owner to take care of, but they can't get in touch with them, so we're just stuck. Every time we're in touch with Common, we get "there's nothing we can do!" as if they're somehow the real victims in this. I understand working in customer service is thankless and the people we're talking to are largely powerless. That doesn't mean they're the victims of our harassment because we're begging for help, and they couldn't pass us along to someone more senior or just... not lie to us. I wish I could even form enough thoughts to go through every email and BS response we've gotten, but I've had heat exhaustion for about four or five days, and honestly after three months of this off and on, I don't even know what to say anymore. I suffer from OCD and on numerous occasions the heat has triggered panic/anxiety attacks and relapses into self-harming behaviors (who knew heat could do that, that was new information for me too). I work from home, I have no choice but to, my job is highly sought after, and I have to do it knowing I can't put my best effort in -- which has been the case for more than half of the time I've had it. The physical illness is almost second to the anxiety and emotional turmoil this all causes. This isn't even getting into the fact that in addition to not having A/C, our washing machine has been broken for three weeks and the response we're STILL getting is "we haven't heard back from our vendor about when they're available to come by to look at it". A/C and a washing machine -- both things we pay for -- both being out in the middle of summer. We're paying for this privilege.

Unfortunately our experiences in the DC area are the exact same as other reviewers…Common does not have any customer service. We have called and emailed and even texted the original tour guide for updates on the application for Common Clifton. After leaving messages on every contact phone number I could find, we received a call back which we missed, saying that our application was missing information and to call back. Well, that just started e cycle back over again. There were no specifics about which documents they were missing and they provided the same number we had been using without success. I have never experienced anything so bizarre!

Was very hard to get in touch with anyone and that was for sales!! Mind you this was towards the end of covid when New York was in a rental crisis. Like I was asking them to take my money and I couldn't get a response. I can only imagine what its like when one actually needs something from them... HARD PASS and find literally anywhere else. UPDATE: Considering it took you 1 month and 3 days to respond to this I would strongly recommend they do something about it... good day sir... I said good day!

Absolutely awful! Irresponsible, unprofessional customer service!! After putting down $175 for credit check + room reservation (for 14 days) in San Francisco area, I have not heard from them for over two weeks now. Before putting down $ I was told by one of their employees, Jessica Miyamoto (who has been also completely ignoring my messages btw), that my money will be returned if my credit is too low (minus the credit check charge) and if I can't go through the process without credit and just pay 3 months in advance. I have not heard on any updates regarding my credit check or anything else for that matter because it is low and I should be getting the rest of my money back. Of course they are not responding for obvious reasons; they don't want to return your money! Clearly, Common has setup an easy scamming system where they collect your money and then ignore you until you just give up. I am very disappointed in their service. It is a shame that such a large company is scamming people out of money during such difficult financial times.

God awful property management company. Zero customer service, advertises amenitites then takes them away for no good reason even though we are PAYING for them, will find any reason to charge you extra for anything, and worst of all once our owners figured out how horrible they were and switched companies, they charged us the rent the month after they were no longer affiliated with this buillding!!! Don't ever use this PM unless you want to get screwed.

Very disappointed by their customer service. They won’t answer my emails without using a robot, and their team hung up on me as I was seeking for genuine communication. So I’ve signed a lease with Common back in November 2020. The construction of the apartment kept on getting delayed, and after 5 months of my lease being pushed back, I decided to void my lease and get a full refund. They initially told me that I would get my full refund, but came back to tell me that my payment was too old for a refund to be made. So I gave them my other bank account to transfer the refund. They told me in two weeks, the money should hit the account. It’s almost been two months since then. I calmly asked to speak with their finance team about my refund, they hung up the phone. None of my emails are replied. They promised a refund. They won’t answer their phone nor an actual agent reply to my emails. Customer service wise, I am very disappointed. So disappointed.

Horrible experience. False advertising. I was looking to get a room on a short lease. They advertise everything is included. Well I found out it’s not. Of course they flagged my review to management because they are lying to the public and they don’t want management to see how they are deceiving them.

So the night before I moved in to the lanes I discovered this site h thelaneslicdotcom by current and former residents of the Lanes enumerating problems with the building and Common’s lack of response. It scared me but I hoped the complaints were overblown. It is true that the minute you walk into the building you are greeted by the stench of rotting garbage, it is true that common areas like the laundry room are filthy and that maintenance is at best lax. But my room was also not clean upon my move in, the air ducts were black, everything including my mattress was covered in grime— what I did not realize was the mattress was also infested. I am covered in bites that burn like hell and have spent 24 hours reaching out through Common’s “emergency” answering service and not one single person from Common’s management team has reached out expressing any concern. It’s disgusting, and I’m disgusted that I’m paying this kind of money to an absentee SLUM LORD. Do not rent here. Do not rent with Common. Edit: Hey whomever replied from Common. Were you actually told anything about just how horrific this experience was? You are lucky I didn’t post pictures of the bra and used condoms (NOT MINE) that were discovered amongst the piles of filth under my bed when you people finally sent someone in to address the issues, three weeks after move-in. Is that what you consider high standards of cleanliness? And reach out? Ha! Go ahead and tell me how? What a joke. You people hide from problems- there’s no way to reach anybody beyond your poorly trained service team —- god knows I tried. You even hide the numbers they call from. If you actually cared about the service you claim to provide you’d have already reached out to me instead of writing- simply for show- this utterly disingenuous, pitiful excuse of a reply. You have my number. I won’t hold my breath.