Natalie N.
Unsatisfied policy holder
I am highly dissatisfied with the service provided by this agency. I approached Emalee with explicit details regarding our business's coverage requirements, clearly stating that I was shopping around for a better rate. Unfortunately, Emalee quoted an incorrect initial premium, just to get my down payment, she failed to include critical coverages that were requested from day one, and refused to issue a refund for the billing discrepancy.Now, the agency is attempting to charge additional premiums to add the missing coverages that should have been included originally. The lack of accuracy in their quoting process and their refusal to correct these financial errors have made this a very costly and frustrating experience. I cannot recommend this agency to other business owners.