They don't even deserve one star! I've been waiting for a refund from Sebastian Stan for months, and Comic Con was two weeks ago. They've blocked me on Facebook. We're not getting any updates. It's shameful!! They're scammers, don't go there!
ME
M E.
I bought a ticket for the last weekend…
I bought a ticket for the last weekend convention, 12-13th september and extras of one actor and in june they announced that the actor has cancelled and will received the refund on the end of the month. As a lot of people didn't received the money, they asked for our names, #order, total payment...Then, they told us that haved a problem with the company/bank, then, that they solved the problem, and finally, to write them again. After months of emails and waiting, I haven't received the refund of 525£
HE
Helen
Wish I had read these reviews before…
Wish I had read these reviews before booking this event as a treat for my kids specifically because of the convenient venue in Newbury. Suddenly discovered that the venue had changed to Winchester with no warning (they claim they sent an email, they definitely did not). I didn't want to disappoint the kids so didn't opt for a refund. Apparently they had an ok time but it was very underwhelming - there's £150 down the drain, but lesson learned I suppose. Avoid at all costs.
CU
customer
Do not give this company your money
If I could give no stars I would..
My daughter paid for a stand and they have moved the location last minute which is too far away ...
They are ignoring any messages and will not refund for this event .
Please steer clear of this company they are also not refunding guests for photo ops ..Legal action will be taken ...
ZT
Zoe T.
This company is zeros stars
This company is zeros stars. Absolute shambles with refunding customers for a guest who cancelled their appearance at a convention they run. Customers were told on 20th May the guest had cancelled and took over 5 weeks to email me that my refund had been 'processed'. Two weeks later and still no money has been deposited. To make matters worse, they are deleting facebook comments from customers querying their refund after almost 2 months the guest cancelled
G
G
Not trustworthy at all
Not trustworthy at all.
Comic con connections, previously Basingstoke comic con, is a joke towards helping the people attending their event. Their communication with attendees is appalling, and they’re extremely unprofessional when it comes to discussing important issues with people. It isn’t surprising that it has had to rebrand, as I’ve noticed they’ve always been like this, terrible communication, unprepared planning, and extremely unprofessional when it comes down to helping others.
Of course, I haven’t yet been able to attend the event as Sebastian Stan cancelled, although I now realise I wouldn’t have wanted to. Only four months before the event intends to take place and they’ve already switched venues as the one they’d told people for the past year hadn’t even been booked! Their communication leading up to the cancellation of the guest was disgusting, they spoke unprofessionally, and made it clear that not even them themselves knew what was happening with the guest of their OWN event!
Finally, I do believe that this business and event is one large scam, as currently we’ve waited around a month or longer for refunds on Sebastian Stan and we’ve been left with nothing but ignorance. The comic con is ignoring all emails now, in hopes to tire us out so we no longer fight to have our own money back! We desperately need certain information from them so we can take it up with the bank about getting our money back, and still they won’t read the emails, they leave Instagram messages ignored on purpose, and they’re deleting others comments under their Facebook posts and blocking them! Unfortunately, soon most will take legal action. We don’t know if we will ever receive their money back from them, but I wanted everyone to read this to be warned, DO NOT TRUST THEM! They’re unreliable, unprofessional and a complete joke.
KM
Katy M.
AVOID!!!
They don’t even deserve the one star for how shocking their communication has been. Right from the start they have been unprofessional and provided terrible customer service. I purchased the VIP ticket for Sebastian Stan despite my initial suspicions due to never hearing of this comic con. For months we heard nothing regarding updates, no other guests had been announced, even Sebastian Stan wasn’t officially announced which leads me to believe they never booked him in the first place. They were unprofessional in their responses, engaging in gossip about his personal life, all without providing any actual update or even evidence to support that he was still attending. Fast forward to May and here comes the cancellation post, which again, seemed very unprofessional. I’ve been awaiting my refund ever since, it’s been two weeks without any update. They’ve been blocking anyone that brings it up or asks for the ARN to be able to contact their banks. Well, today, I contacted mine and they informed me that there is no refund being processed. They have blatantly lied about sending out refunds and I am now having to raise a dispute against them. They need shutting down and investigating because who knows how many people they have scammed, should drop the ‘comic’ from their name and change it to con connections.
SO
Siobhan O.
Dire from the get go
Terrible organisation and communication skills, plus delaying the announcement of important changes to lineups and even as far as changing the venue!
If you are due a refund, you will find it easier to go the chargeback route. KTEG LTD, who are behind the con, have had two other failed events much like this one, including outright lies about guests cancelling and delaying refunds.
You can find all of this through their main means of communication, which is sadly Facebook. You will also find them blocking customers and deleting comments.
Do not give this company a penny. Do not believe a word they say. Agents do not book. Vendors do not book.