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Delivery delay
We purchse the product and once we paid, then were tole that the product would not be delovered for 4,6 weeks. We were shocked to hear. We communicated frequently to determine the actual delivery. The product did not arrive until three months after the original purchase. We have been patientlu waiting for tje product.
Response from Comfort Zone Sleep GalleryJan 20, 2019
Dear Martin: When a customer places an order with us, we genuinely strive to make sure there are no misunderstandings as to what they can expect relative to when their product will be delivered. In your specific case, we knew up front that there was going to be a long lead time, which is why we provided you with a loaner frame for you to use when your company arrived. Obviously, we did a poor job of explaining that lead times slow down substantially during the holiday season and that your lead time would take a significant number of weeks. Please accept our sincere apologies for the lack of clear communication that caused this misunderstanding. We sincerely hope the rest of your transaction with us was professional and that you end up with years of enjoyment from your hidden deskbed. Please feel free to contact either myself or Joe at any time if you have any other needs or concerns. Regards, Joni Harper, Owner