Alex K.
Horrible Comfort Inn MSP Experience
I arrived at 11:55 PM from Dallas. I was given room 447 which appeared to be under renovation. The room number was identified with a paper printout. There was no door latch, and the peephole was blocked from the inside. The worst was that they did not provide hair shampoo and conditioner. There was no soap in the bathroom either. It was late and I took a shower with my facial scrub I had brought with me. Early in the morning, they started working on the other rooms that were being renovated. It also appeared that they did not do a very good job in cleaning as the exhaust vent was full of dust. There were missing floorboards, a nonfunctional lamp on the table that had no electrical outlet nearby, a misaligned closet door, mismatched doorknobs, etc., etc. This was a very bad experience. Why would they assign me a room that was under renovation? Why did they not provide bathroom essentials like bath soap, shampoo, and conditioner? They need to close off this wing till the renovation is completed.

