Karen
Bad Customer service, nice shirts but too big & no returns/exchanges
I ordered 2 shirts for my husband for Father’s Day. He loves the shirts but they are too big. The customer service is horrible and almost non-existent. I tried calling daily (no answer & even disconnected phone number once), filling out the customer service request form twice and emailing for 2 weeks. Finally, I got an email back stating that they don’t do returns or exchanges since the shirts are made to order but they would offer a 35% discount to reorder another size. I did not see that anywhere before placing my order or I wouldn’t have ordered to begin with! I also did not see a sizing chart before I ordered to help with sizing. I will not order from here again and wish I’d seen these reviews prior to placing my order since the problems are consistent.
Response from ComfortholicJul 19, 2026
Hi there, We’re very sorry to hear about your experience with your order and our customer service. We truly apologize for any confusion regarding sizing, returns, and the challenges you faced trying to reach our team. All our shirts are made-to-order, and we try to provide sizing charts and product details to help customers choose the right size before purchasing. We understand that this was not clear in your case, and we sincerely regret the frustration it caused. As mentioned, we do offer a 35% discount for reordering the correct size, and we’re happy to assist with any future orders if you decide to give us another try. We appreciate your feedback and will use it to improve our customer experience. Thank you for sharing your thoughts.




