ComfierReviews of comfier.com

I purchased a leg massager but did not like it. Too tall on the back of my legs. I notified the company well within the 30 day return window and asked for a refund (a return shipping label), because it CLEARLY states in #4 of their return policies that they pay shipping. I have not gotten any satisfaction from this company. If you think that there is even a remote chance that you will want to return one of their products, don't buy it in the first place. I would give them 0 stars if I could. Really disgusted with this company!

Terrible return process for products where Comfier uses a middle man (Seel) that never lets the return actually happen so you never get your refund.

I ordered this product and when the chair didn’t fit me well I contacted the company. They promptly responded but their website is designed that if you have a problem you can’t be verified to start a return. They say they stand by their product but they will not refund my money. For a company to make processing a return that complicated is intentional. I have worked in retail management for 11 years and I would not purchase from this company at all. The chair I have is still in my the original packaging.

Don't use them. Product breaks after 5 months and then they can expect you to ship the broken product back to them at your own expense. Total waste of money and terrible quality products.

It is most important to protect our planet from further damage that the products we purchase are manufactured to minimise pollution and are made durable and repairable to avoid premature need for their disposal. I was in a dilemma as to whether to give a five star rating for a recently purchased Shiatsu neck and back massager or to stress my concerns about the failures to respond to the complaints made in these Trustpilot reviews. I am happy that the UK internet retailer will accept routine return of this item as we find the Shiatsu massage is too powerful at the moment. The standard automatic neck and massage is a great improvement on the vibration on massage offered to the lower back that needs us older folk to be able to get themselves up from the floor. It may be that the issues here have not been addressed to the UK REP Tanmet Int'l Business Limited, 9 Pantygraigwen Road, Pontypridd, Mid Glamorgan, CF37 2RR tanmetbizatoutlookdotcom I will email them but replace the at with a@ and dot with a .

Bought a $700 massage chair on Amazon that had the usual warranty attached. Within a few months, SEVERAL parts of this expensive chair stopped working. First the air bags, then one of the main motors, then the entire foot massager which is the ENTIRE reason I spent $700 on this. We have been emailing them back and forth for 6 FREAKING MONTHS now just trying to get this thing warrantied. After a very slow 10 emails back and forth... They tell us the manufacturer doesn't have any of the parts in stock. So we wait. For almost a year now. We have just requested to just send us a new chair because this is ridiculous. $700 machine and it falls apart with normaal use in less than half a year, and these people are trying every single thing they can think of to not honor the warranty despite it being very obviously covered.... Which they also agree it is. Its not my problem your manufacturer stopped making the parts for this, the warranty covers it REGARDLESS. So you guys have a week to resolve this or i will continue to escalate this. Not being robbed of almost 1000 bucks. Absolutely not. next i will be reporting you all to BBB and the FTC as a scam. Because thats what this is at this point.

I had bought a hand massager. It stopped working. Warranty first year they pay return. After that you pay. I sent it UPS. 34 kilometres, $21.45. They replied that it was out of stock and they suggested a substitute. Since it comes from China who knows when it will show up. Since they suggested it, I agreed. I have arthritis in the right thumb. I tried and tried but my hand is too Large. I couldn’t insert my hand in far enough to massage my palm. I wanted to give it a fair chance to see it would work. My original massager would let me insert it all the way to the wrist, just what I needed. I told them that it didn’t do what I needed it to do. I told them I wanted to return it and get original one back. It’s a good thing that I wasn’t holding my breath waiting for a reply. They didn’t want to agree. They didn’t know how to say no. So they didn’t say anything. They just filed it under garbage. Notes: 1-)I took suggest to mean recommend. It’s better not to suggest if there is a chance it may not be suitable. 2-) I am now stuck with a massager that is useless, it doesn’t do what has to be done. 3-)Suggestion, if you have a problem pray it’s in the first year. 4-)Distance could increase shipping costs. 5-) If you do return it and they want to substitute will it be as good?

When Comfiers message regarding their "Black Friday" special offers/deals arrived in my in-box I was ecstati Now, atlast, I could afford to purchase their amazingly therapeutic (I've been told by an acquaintance who owns one) Shiatsu Back Massager + Shoulder and Neck Massager. HAPPINESS. My joy was, I am devastated to tell you all, very short+lived because "the Computer said "NO" and my email to the address , given to me on their website was sent back Elvis's way"Returned to Sender"!!! I sincerely hope and pray this Review is read by someone within Comfier who is able to ensure my experience is passed to the Person and/or Department able to: 1. Do whatever necessary to correct their website with immediate (plus have an in-depth look at their entire site because it is cumbersome, complicated and very user UNfriendly). then 2. Have the appropriate Person and/or Department contact me in order that I may place my order forthwith. Please may I point out that I am 81yrs old, so time is of the essence!!!!!!