Omar N D.
Deceptive pricing models make using the software impossible
They changed their pricing models twice in the past 2 months. The first pricing model change allowed customers to grow with the service with a reasonable and fair investment. In early 2023 they changed the pricing model again to be nontransparent using "ad credits" instead of a monthly subscription and requiring a $2000 investment to get started. It's impossible for me to use the service now and I'm sure a lot of eCommerce entrepreneurs will feel the same. I can't even wrap my head around their new pricing model. It's completely confusing. It feels like they're just trying to squeeze more money out of people. They explained on the phone that they're looking to partner with more long term clients. How can new clients even invest in their software when the initial investment is $2000? Huge barrier of entry now. Edit: I made this comment almost 2 years ago and just got their reply saying this is untrue. Today is September, 27 2024. I'm not trying to spread false statements about Cometly. I used to be a happy client back in 2022 before they changed their pricing structure. I'm assuming they introduced monthly pricing again... But I don't appreciate their reputation manager coming in 2 years later and calling my statement untrue... That was almost 2 years ago! Did you guys finally hire someone to do reputation management and now their catching up on the negative comments? So their solution was to bash customers for their honest experience? Weird... Edit Edit: By the way, I've been thinking as a business owner how I would expect a reputation or customer service manager to handle my comment. Personally I would have said "Thank you for your feedback. We take comments like yours to heart here at Cometly and I'm happy to inform you that we've reintroduced monthly pricing model back into our pricing structure. We're confident that you'll be happy with our new service if you decide to use our platform in the future". Instead I was called a liar. I am even more skeptical about Cometly than when they changed their pricing structure... Which wasn't a lie.
Response from CometlySep 27, 2024
Thank you Omar but this is completely untrue and not accurate - we offer monthly pricing.