CometChatReviews of cometchat.com

Do NOT purchase this software. They will NOT honor their 30 day refund policy after I purchased two subscriptions to their plugin, which did NOT work at all. After 3 days of working with their crappy support they now give me nothing but a hassle and excuses refusing to refund me. Now I'm forced to contact my credit card company to get my $100 back :-(

Hi to all i bought in the past and paid for "CometChat Premium Edition". now when in trying to activate the plugin i get error: "Sorry, your support license has expired. Please visit the CometChat Members Area to renew your license." I turned to the company to clarify the matter and the last answere: "Hello, We hope this email update finds you well. We have discontinued support for any of our old products, unfortunately we wont be able to help you with this. Please understand this is not under our control and we surely cannot help you with this unfortunately. Please do not create or open the ticket again as it would be going back and forth in a never ending loop until no resolution, as we have stopped support for old version long time back and we only support with the latest version. We would be happy to help you once you have renewed you CometChat license. Thanks! Andy Smith CometChat Team " and this is my answere to theme: With all due respect to you, it is your problem to you stopped supporting the old version. I paid for a plugin and I want it to run in the old version. I do not want support from you and nothing else. I just wanted a return for what I paid and was promised it was a one time payment. In any case what you do is called stealing. I'm already telling you that if you do not give me what I deserve or my money back I intend to file a complaint with the police and also to publish the issue on all the social networks that everyone knows that you are stilling from people money and lying to them !!!!. I'm not a sucker !!! why cant i use my product (the old version)? I suggest that you do not purchase the plugin. It's just theft. thank you

The only reason you want to buy it is for decorating your website. The software is rich of features and nice UI. But if you want a real working software, stay away for the following reason: 1/ It WILL crash your server as soon as you have many users chatting 2/ The support is stupid in term of technical knowledge 3/ The way they do coding is really stupid and messy. Their source code is really a hell of pain Worst decision of my life is purchase cometchat

We installed the comet chat service, and had it for the past year. We have not been able to roll it out and have our client use the system because of the many bugs and the poor response from the support. The site gives the impression that the software is a one time fee.... which is true but what is not said is that the software is updated at least once a month, and within he first 30 days of the use of the service it was not working. Cometchat told us that it needed to be updated, oh and by the way we don't do that unless you have our support package at an extra high cost. What else is that the software has not worked smoothly at all, it works fine for a day or two then it has problems again. Crosstalk and looping messages and crashing apps. There is not a month of trouble free use, it is constantly broken and when updated the android and apple apps must be recompiled as well adding further down time. ... In conclusion I do not recommend this product and if I could get a refund if I would. Oh but wait they don't refund you for software that doesn't work.