Ladbroke
Terrible customer service! Avoid!
Terrible experiences I ordered a sample for around £7. Unbeknownst to me this signed me up for a subscription. I got a mail saying I’d be charged £25 for another set of colour which I did not want. Tried to contact customer service to cancel and no response. It got sent and I got charged. After digging down into menus I finally figured out how to cancel further payments terrible and cynical stay away.
Response from ColorsmithMar 15, 2024
Ladbroke - Thanks for sharing your experience with us, we are sorry for the confusion with our Color Plan. By placing your first order through a promotional price, you have also enrolled in our Plan, which is super flexible, and it can be adjusted or turned off at any time. We're also sorry for the missing reply to your query. If you need further information or assistance, we're happy to help! Feel free to contact us at [email protected]



