Lindsay C.
Customer service is inadequate
Customer service is inadequate - only possible communication is via email in which a response time is extremely delayed.
Response from Colorado GlassesJun 28, 2017
Edit: I'm editing my previous response to make it clear that I take full responsibility for letting Lindsay down. Lindsay is right - 4 days is too long to wait for a response from us. Yes, I'm in charge of every aspect of the business, work 70+ hour weeks, and was inundated with work over that time frame, but those are excuses, not solutions. We were wrong to allow an email to go unanswered for 4 days. It's on us to get this fixed and moving forward we'll be developing a plan to ensure 48 response on all customer service communication. Thank you for calling us out and best of luck in the future. :) Edit 2: We will not be adding phone support back at this time. We just don't have the man power for set customer support hours right now, but that will absolutely be a change we make when we're large enough. Thank you for the suggestion.