Collective Reviews | Read Customer Reviews of collective.com

Collective Reviews | Read Customer Reviews of collective.com

Collective reviews

523 approved reviews, newest moderated first

Nicole B.
Oct 15, 2026
Great customer service
Great customer service
Response from CollectiveOct 16, 2026
Thanks so much, Nicole! We really appreciate your kind words about our customer service.
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James P.
Oct 15, 2026
Smooth and informative!
Smooth and informative!
Response from CollectiveOct 16, 2026
Thank you, James! We're thrilled to hear your experience was smooth and informative.
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Graham
Oct 15, 2026
The roster of support Collective has…
The roster of support Collective has provided me is absolutely outstanding! Their expertise, care, and careful explanations, and guidance has been invaluable to me and my business dealings.
Response from CollectiveOct 16, 2026
Thank you for the fantastic feedback, Graham! We're thrilled to hear that the support team's expertise, care, and guidance have made such a valuable impact on your business dealings. We appreciate your trust in Collective
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James
Oct 15, 2026
Initial Onboarding
Thank you for the onboarding.
Response from CollectiveOct 16, 2026
Thank you, James! You're very welcome, and we're glad to have you on board.
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Dave S.
Oct 15, 2026
Collective completely took care of my…
Collective completely took care of my S-Corp designation on my behalf, and the platform has been intuitive and nice to look at. I love all the reports it offers and ease of submitting reimbursements. It automatically does the math for mixed use property expenses, phone and internet, and mileage. Plugging in those bills is all I have to do. The estimated quarterly tax payments are also a breeze using Collective because all the income and expenses are categorized continuously, so I'm able to make an accurate estimated payment to the IRS and state every quarter. It integrates with SO many types of business bank accounts including my Amex, so I don't have to manually enter services income and expenses. Jean S. was very helpful in making sure I was compliant when my health insurance premium updated.
Response from CollectiveOct 16, 2026
Thank you so much for the detailed review, Dave! We're thrilled to hear how much ease Collective has brought to your business, from handling your S-Corp designation and automating expense math to keeping your quarterly taxes seamless and integrating with your Amex account. We'll also be sure to pass along your kind shoutout to Jean S. for keeping your compliance on track. We're glad to be in your corner!
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Michael G.
Oct 15, 2026
Good onboarding so far
Overall a good onboarding so far. A little clunky as we wait for S-corp elections to move over but the platform helps keep everything in the right spot. Javier and Shelby were great overall
Response from CollectiveOct 16, 2026
Thanks for the review, Michael! Glad to hear onboarding is going well overall and that the platform is keeping things organized. We appreciate your patience while the S-Corp election processes, and we'll be sure to pass along your compliments to Javier and Shelby!
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MSA
Oct 15, 2026
Feedback based on 18 months - not worth the money
Feedback based on 18 months: - Lack of guidance and support to specific questions and situations. - The chart of accounts is rigid and cannot be tailored to other types of businesses than just servicea/consulting. - Very slow response time, and the messaging system UI/UX to communicate with the support is horrendous. - You have no say after important changes in their policies (data privacy, outsourcing to third parties, data protection, etc.). Overall, it's not worth the money.
Response from CollectiveOct 15, 2026
Hey there, thank you for sharing your detailed feedback after 18 months with us. We’re truly sorry to hear that your experience fell short. We take these concerns seriously and would appreciate the chance to look into your specific situation. Please reach out to us directly so we can address them.
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Caitie M.
Oct 14, 2026
Shobi and team are the absolute bees…
Shobi and team are the absolute bees knees. I have an unreasonable fear of numbers (which is why I became an artist) this team helps all my business confusion feel palatable and possible, even when I wait until the very last SECOND. True lifesavers.
Response from CollectiveOct 15, 2026
Hi Caitie, thank you so much for sharing this! We know handling numbers can be daunting, so we are thrilled that Shobi and the team make everything feel manageable, even when crunch time hits. We love supporting your creative business and keeping things stress-free for you!!
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