Vanessa P.
They filed my taxes late (or I suspect…
They filed my taxes late (or I suspect they did but it's unclear because I've not had a direct answer) and now trying to deal with the fallout. I really wanted to love Collective but it really does feel like a startup - lack of attention to detail, not really providing value for money, and honestly this issue with my taxes is now a huge headache. I wish I had never signed up with them. Update: 6-20-23: Definitely no resolution and now they've stopped communicating so I'll have to pay the fine for the late filing without reimbursement. I still don't know exactly what happened.
Response from CollectiveJun 7, 2023
Hi Vanessa, Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any inconvenience or frustration caused by the delay in filing your taxes. We would appreciate the opportunity to discuss your specific situation in more detail and provide you with the answers you deserve. Your MRM has been notified and will be reaching out. We genuinely value your feedback and will use it to learn and grow as a company. As a startup, we are continuously striving to improve our services and processes. Your feedback is invaluable to us as it helps us identify areas for improvement and make the necessary adjustments to deliver a better customer experience.




