Coleman Worldwide MovingReviews of colemanallied.com

If you care about your belongings, do not choose Coleman Allied. I moved from Texas to Iowa. The move cost was about $16,000. The company lost my favorite couch, damaged all my furniture, lost shelves, ruined a China cabinet, lost parts of my grill and patio furniture, destroyed a bed, and dragged one of my mattresses through mud. Oh!!! they also delivered legs of a piece of furniture that is not mine (likely a sofa), so another poor customer may have a sofa without legs!!!! In response to my detailed claim report, which included pictures and descriptions, the company offered $1100, which does not even cover the mattress. It was the worst experience I had with movers in my whole life. They deserve zero stars.

Coleman Worldwide Moving 2001-A Puddledock Rd, Petersburg, VA 23803 Moving and storage service Louis Slade 2 days ago I can't say enough good things about those who packed our belongings. They did an excellent job. We had many breakable items, lots of dishes, glasses, glass cookware, pictures, etc. Only a very few of these arrived damaged. However, that's where the great service ended. Whoever scheduled the move (1600 square ft house, estimated by the moving company personnel to be 13550 lbs) sent a truck that was ALREADY 60% FULL!!! This resulted in them having to send additional trucks and personnel. Given this was not planned, chaos ensued due to no single person being in charge. Items were being loaded without identifying tags, the required forms weren't being filled out. I called the move coordinator and complained. She then made a call to the personnel on site and some, not much, but some order was restored. So, instead of all of my items being on one truck, they are now on 3 different trucks. Two of those are local trucks, so I'm told the items in them will be taken to the local warehouse and packed on a long distance truck. What I'm NOT TOLD is that they won't arrive along with the items loaded on the originally scheduled long distance truck. Then, the long distance truck breaks down. It takes over 5 days to repair the truck. Do you think they brought another truck so items would arrive on time? Well, no, they DID NOT. DIDN'T receive any communication for days from the move coordinator. Finally, 3 days after original delivery date, the truck driver called to say he'd be here the following day. When he arrived, he off loaded items he had on the long distance truck and asked me to sign forms indicating delivery of ALL items. I refused to sign forms for items that weren't on his truck and therefore not delivered. After some discussion he finally relented and wrote that items weren't included on the forms. It's now 3 + weeks since my guaranteed delivery date and I'm still waiting on about 4500 lbs of items. I have yet to hear from anyone in management despite repeated requests that someone call me. I also filled out and submitted the on line complaint form to no avail. Response from the owner a day ago Louis, we regret that you were not pleased with you recent relocation. We have shared your feedback to both our customer care and quality teams and have asked that someone provide you with an update. 7/21/22 - I am still waiting for an update. Louis Slade 7/25/22 - No update yet, so I filed complaints with BBB and FMCSA.

Worst experience in my life. These guys moved me from Atlanta to Florida. Promised it would be seamless. They caused what over $40,000 in damage to my furniture. I had insurance and then they offered me $13,000 as a settlement. We went with them because we had expensive furniture and they sold us on a white glove service. It was total BS. Do not trust Jason Hakim.

The worst experience of my life. I have moved from Alberta to Houston Tx with no issues and from Houston to Midland Tx with no issues. My adventure started with ever incompetent Jeff Newman and Kayla Costelloe. After failing to contact me to inform what date my goods would require me to meet at customs. I was hit with an additional $5k usd charge to unload in Edmonton and then move to Grande Prairie AB. Keep in my mind i had already paid over $17k usd to move from Midland Tx to Grande Prairie AB. at this point they had my goods hostage and threatened to charge outrageous storage fees until i paid the additional $5k moving fee. When my goods finally arrived in Grande Prairie I actually had to help unload the truck as they didn't bring enough staff to perform the job. Then to top all of this off, I pointed out that one of items had been damaged to the driver. He failed to inform me that I needed to note that on the deliver sheet so now they are refusing my claim. In addition to the driver I emailed Kayla during the delivery to inform her that I had a damaged item and she too failed to inform me to mark it on delivery sheet but provided a claims form. I am still being denied any reimbursement, due to complete incompetence of the Coleman/Allied staff. Go somewhere else for your move. -2 star is possible.

Comms and planning is very poor within the company, I've been following up on delivery date every two days, with no clear answer. If you need reliable dates and comms, I don't recommend.

From start to finish, this move has been a nightmare. The load date was not "entered into the system" correctly only come to find out that the agent never updated the paperwork. They then had to "find packers" last minute and it showed in the number of broken items. Even on the load date, the movers packing packed with little care of attention to detail. Then, when it came time to setting my move date (my items were in storage for a time), I missed a critical window because the agent did not understand and/or explain the process at all. I was also forced to sign a move addendum increasing my cost by close to $800 because of the "time of year," which was never in my contract or explained to me at the beginning. It took me reaching out to Sirva customer service to get the simplest answer of whether I needed to obtain metered parking on my own or whether Allied would do it. (I have many email communications to verify the statements above.) Then, on delivery date, the driver did not know that they were unpacking. We ended up unpacking 90% of the boxes ourselves. I have moved across country 2x and internationally once, not including intrastate moves. I have never had such terrible communication and care, nor have I had so many items damaged or simply missing. Your tagline is a untrue. You are not "careful" at all and in fact are incredibly careless. I will be reaching out via social media and beyond to ensure others do not suffer this. All in, not including the damages and missing items, I have paid ~$15,000 for my move that should have been seamless. I have also paid for services you were supposed to provide (e.g., unpacking). Also, as an fyi, my driver told me that lighters were packed by Allied packers, which is a fire hazard, could have destroyed lives and property. Again, careless. I will forever warn anyone against using your company. That said, the two lights in the darkness, were Madison at customer care and Steven, my driver, who both did the best they could under the circumstances.

Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.

Beware - cherry picked reviews! This company has no business quoting new business when they cannot resource the work they have contracted now. Where are our belongings? Five days late and counting. No ETA in sight!