Coleman Worldwide MovingReviews of colemanallied.com

Moved from SC to NC with three months storage in between. Assured by the salesman that we would get their A+ drivers and crews, and that he would be our point person every step of the way. Until things went off the rails and he and office managerial personnel ghosted us. Move out went without any big issues other than some poor communication and coordination. Then came move in. Disappearing drivers, insufficient crew numbers, three separate dates and deliveries due to incomplete loading, a third party outfit needing to come in for our piano and the office trying to surcharge several hundred dollars more despite paying an additional fee already, damaged items (which they did pay for), not a single apology or reach out afterward. And worst if all, being given false information and status reports. Example: when the first move in date fell through: the salesman told us the truck was loaded but the driver was MIA. The office manager told us everything was still in storage. So imagine not knowing where all your possessions are and whether they are secure. Bottom line was no effort made to mitigate our distress or demonstrate anyone cared to step up when problems arose.

I would strongly caution anyone considering Coleman Worldwide Moving. My move was plagued by poor preparation, missed services, and a complete lack of accountability. Services that were explicitly contracted and billed (in-house crating, hot tub handling with extra manpower/equipment, and portions of packing) were not provided. When I raised these issues, Coleman attempted to apply an unrelated “weight discount” to justify closing the matter — rather than acknowledging that the promised services were simply never delivered. Their invoicing was confusing, their communication inconsistent, and the operational execution careless. The handling of my hot tub in particular was unprofessional and caused damage. Despite my efforts to seek reconciliation directly with management, they refused to take responsibility. Coleman’s lack of attention to detail, poor follow-through, and unwillingness to resolve obvious operational failures reflect a systemic issue. I will be pursuing this with consumer protection channels, but I also feel an obligation to warn others: do not entrust your household goods to Coleman.

I have moved over 20 times and had very good experiences until now. I used Coleman who contracts with Allied Van Lines for a move from So Carolina to Ct. Eric, the sales rep, gets an A+ for selling me on the company, promising highly trained labor, careful protection of my home, plastic wrapping of furniture and clean moving blankets NONE of which actually happened. The driver did not communicate with me, showed up late and only brought one person (68 yo) to help with the move. They did not adequately protect my home or furniture, used dirty/used moving blankets and it took 12 hours to load my 2 bedroom home (with limited furniture). I complained to management and the complaint was escalated to upper management where I was assured there would be additional labor to unload. Driver then went south to Georgia and packed a home while my belongings were in the truck in extreme heat. When he showed up a week later with my belongings it was the same 2 guys to unload! No extra help. Seems driver chose to not hire help so he could keep more money for himself. Management is obviously useless. If your time is important and you value your belongings, use a different company!!

Worst move ever. Lots of damage. Lots of crushed boxes. We watched them slide the boxes down the steps. The driver quit the day of our move, so they were a "no show." We never got a call. Finally followed up to find out that the driver quit, and they weren't coming out. They got to us the next day. They disassembled everything they could. When they arrived with the goods, they did not assemble anything but the beds. So we have a number of items unassembled. The local labor was undermanned at the point of delivery, and the driver was pretty useless. They put things where they thought they went and refused to carry some boxes up the stairs. They openly stated that once a piece of furniture is placed, it would not be relocated. Just a shitty job all around.

I booked Coleman Worldwide Moving (an agent of Allied Van Lines) to deliver my belongings from their Montgomery, AL storage facility to North Carolina in late 2024. I also paid for Full Replacement Value protection ($60,000) to cover damage or loss. When my items arrived, several were missing or visibly damaged. I filed a claim right away and followed their process step by step—including collecting professional repair and replacement estimates. Despite that, Coleman (through their handler Eagle Claims) gave me a lowball offer of $6,359. I hadn’t even submitted all my documentation yet before they called it “final.” I later submitted estimates totaling $12,750, but they only increased their offer to $6,989—barely over 11% of the coverage I paid for. They then argued the damage happened in storage, not delivery, and denied my FRV protection. Their “proof”? Inventory exception forms I was never shown or told about at delivery. I asked Coleman staff simple questions about what was documented during loading. No response—just a referral back to the claims handler...I did everything right. They avoided responsibility, ignored valid documentation, and shifted blame instead of resolving the issue. Their customer service ended the moment a real issue began..."Dear potential CWM Customer--ESPECIALLY those in the Military": IMO--Think carefully before trusting this Coleman Worldwide Moving with your move. The protection you pay for may not be honored—and the process to fight for what's fair may fall on you alone...You've been warned!!!

We have delayed writing a bad review for over 6.5 months, but after exhausting every avenue, including speaking with the most senior levels of Coleman Allied, we are left with no choice. If you value your household goods, your time, and your sanity, DO NOT use Coleman Allied for your moving needs. The past six months have been a nightmare, dealing with their ineptitude (both in the moving/storage business and in resolving claims for the damaged caused by their carelessness), rudeness, lies, and changing points of contact. We used Coleman Allied for an interstate move from Tennessee to Missouri. They were paid to do a full pack-up, including packing materials and specialty crating, full replacement value coverage with no deductible, storage in Nashville, TN for 8+ months, and delivery and unpacking at our home in Missouri. Our first warning should have been how the sales rep became almost impossible to get a hold of as soon as we had signed the contract. Our household items were packed and loaded January 4-5, 2024 and stored in their Nashville warehouse while we completed a renovation. When the packing team presented us with their packing “inventory” so we could identify high value items, it became very clear that they did not note which items were in each box and just noted vague contents. Consequently, we emailed a COMPLETE inventory list we had done for insurance purposes to the Nashville General Manager so that we had an accurate list of items and values. Coleman Allied delivered our household goods on November 15, 2024. As they were unloading, it was apparent that the Nashville team did a horrible/unprofessional packing job (packing marble door stops on top of unprotected artwork thrown into the bottom of a box is one example among many) and a significant amount of our goods were damaged, destroyed, or missing altogether. In the process of delivering our goods they caused multiple areas of damage to our newly renovated home, including walls, doors, trim, ceilings, and newly installed hardwood floors. We immediately notified Coleman Allied (both the Move Coordinator and the Assistant Director of Move Management & Quality) of the extensive damage/loss on November 15, 2024. A copy of the inventory list we had sent in January was provided again. We filed a residential damage claim on November 18, 2024 with the note that we continued to find damage as we unpacked and removed boxes. Coleman Allied conducted multiple warehouse searches for our missing items, each taking up to four weeks, for our missing items but have not found anything to date. On December 23, 2024 we filed a Damage/Loss claim with Coleman Allied and Sirva (we purchased full replacement insurance for the move/storage). Our claim was in the amount of $203,838.24: - $163,481.24 for damaged items - $40,357.00 for missing items To date, our claim has not been resolved. Throughout the process, Allied Coleman/Sirva have delayed, made excuses, changed their story, and given us factually incorrect information. They made inadequate attempts to repair some furniture items and artwork but have actually caused further damage to the items (e.g. finishing walnut furniture in high gloss finish instead of matte finish so it no longer matches the set). We have denied these repairs yet they have made no further attempt to fix the items they damaged. We have made multiple requests for an itemized list of what they will be repairing/replacing/reimbursing us for, but they refuse to provide a complete and accurate list. They refused to pay for damages to our house stating that the contractor’s price is too expensive. We offered to let them hire their own contractor to do the work and they have refused. They have sent us partial settlement offers that did not itemize what was being reimbursed until we asked them to provide this list. We cannot cash the checks as we do not agree with their incomplete settlement offers that ignore the majority of our claims. Now, six months later, we are being bounced around from one point of contact to another, including the Executive Vice President and General Counsel, Vice President - Claims, and Assistant Director of Move Management & Quality, all of whom tell us we need to talk to the other person. In the past few days, we were told that we need to file a SECOND claim with a separate company. It took repeated requests by us to get them to send the information on how/where to submit the claim. Why were we not told about this in the beginning? This company has done everything possible to avoid paying for the damage and loss caused by their unprofessional and careless packing, moving, and storage “service.” Their lack of care for their customers is evident in the number of lawsuits against them that appear in a basic Google search.

This was the most horrible experience of my life! If you use this company, you have completely lost your senses. Broken items, lost items never found and no compensation. It took a month to get all our items that they could find to us and we didn’t use their storage. Charged us $1000 dollars extra after the quote was given because they under quoted it. There is no way to explain how horrible this move was and hope this saves others the experience we had.

This is not a reputable company, DO NOT USE THEM! I hired them for a cross country move and it was a disaster. They "pretended" to inventory my items before pickup but did a terrible job both of packing and inventorying. When packing they would put several different types of things in a box and then label the bow with only one thing, so that when I was trying to live out of the boxes, I had to open them all to find, for instance, a fork. They split my shipment into two trucks and half of my items were two weeks late arriving at my new home. Instead of inventorying my items in a single inventory they did three separate, partial inventories. They did not use any of the three inventories to determine which of my items were lost or delivered. They lost a $1,600 camera along with several other items. Because they did not have an accurate inventory of what I shipped they denied all claims of lost items. Several months later I am still coming across items that I no longer have because of their carelessness. They lost my things and then hid behind their terrible inventorying process to refuse reimbursement.