Cold Stone CreameryReviews of coldstonecreamery.com

The ice cream was horrible. It didn’t taste very good and we both felt crappy after eating it. My stomach bothered me all night and hers was upset until sometime the next day. We will never eat there again. Honestly, McDonald’s is better and that’s as basic of ice cream you can get, if you can even call it ice cream. Not sure how Stone Cold is even in business as it’s probably the worst I’ve ever had.

Cold Stone Marco Island vanilla shake had zero taste. the ice creams were the worst I have ever had. nobody in the group liked any of the flavors.over prized.

Cold Stone in Pleasanton, Ca was the worst customer service I’ve ever received. I telephoned. the phone menu said u must order online. I just wanted information to help me decide what to order. The person that answered did not have much English.he could not or would not tell me about the menu to assist me. He just kept iterating pick up or order online. I called baskin-Robbins.

the owner is horrible from the way he treats his staff(kids) to the way he keeps the store. the owner has treated me personally terribly while I worked there. at first I loved my job and making ice cream for people and helping people out, but as time went on I couldn't take how the owner treated not just me but everybody.

If I could give zero stars I would! If your teen/young adult is looking for a job DO NOT have them apply at the new Cold Stone Creamery in Freehold, NJ!! The owner (Abhi) is demeaning, rude, and completely disrespectful to his employees. He is unsupportive, unhelpful and has zero effective communication skills! There have been multiple employees who have quit as well as parents having to come and speak to him about his unfair, poor treatment of the staff. He not only lost a conscientious , caring and responsible employee (my daughter) but us as customers as well!

I tried to order the $50 gift card online to get the promotion they offered which was an additional $15 e card. Their website would not allow me to purchase anything. I tried around 25 times. I called customer service where a rep took my info and said someone would follow up. She also gave me a non-working phone number for customer service and a phone number to get help with gift cards. That woman was rude and didn't help me at all. I emailed multiple times and had to beg for help. I was finally offered 2 free Love it sized ice creams but that doesn't help with my gift I needed to purchase.

I purchased a large size cake from Fishkill NY for a birthday and when I went to eat my piece, there was a long hair sticking out of it still stuck in the inside part of the cake. Clearly fell in there while the cake was being assembled.It was disgusting. I can’t believe I paid that much money for a cake that had someone’s hair in it. I called Customer Service to let them know and no one even responded to me. I was told to leave a message with my phone number and name and the call was never returned.

My 15-year-old daughter worked at the Jeffersonville, Indiana, location for a short time, and we unfortunately had several concerning experiences. During her employment, her schedule was inconsistent and frequently changed with little notice. She was often called in on days she wasn’t scheduled or asked to switch shifts unexpectedly, which made it difficult for her to plan around school and family responsibilities. On one occasion, she was left alone in the store despite being new and still learning the job, which made her uncomfortable and concerned for her safety. We spoke with the owner afterward, and while she apologized, the situation should not have occurred in the first place—especially with a minor. Additionally, the required hiring paperwork and documentation for a minor were never completed or requested, and she did not receive the kind of training and guidance we expected for someone her age starting their first job. I’m sharing this to help other parents and young workers be aware of our experience. I hope the store can improve its communication, scheduling practices, and oversight for younger employees moving forward.