JK
Horrible Situation
I am completely new to trading and a friend is guiding me through the process. She helped me with some additional funds to make a trading node, and neither of us realized her depositing into my account isn’t permitted. However, I was never notified until… I went to withdraw my funds today, and after two hours I noticed the transaction didn’t go through. I reached out to customer service and they told me that my funds were frozen by the international risk department because of money laundering. After explaining in desperation that this was an honest mistake and I’m not a criminal, they told me my only option for the funds to be released is to immediately deposit $66,666.00 to prove I’m not laundering money!!! I am at risk of being broke and not being able to pay back my debt that I took on for this investment, and all they say is there’s nothing they can do to get my 100s of thousands back to me. They didn’t even take the time to email me and notify me that they think I’m laundering money. I had to reach out. And please tell me why sending them another $66k is going to prove I’m not laundering money?!? Sounds like extortion to me.
Response from CoinWDec 13, 2024
We sincerely apologize for the difficulties you've experienced and completely understand your frustration. To ensure our customer support team can assist you effectively, could you please provide more specific details about the issue you are facing? This will help us investigate further and work toward a resolution. Please feel free to share your UID, registered email, or phone number, or contact us directly through live chat or email at [email protected]. We appreciate your patience and look forward to helping resolve this matter.