Nette T.
This is my honest experience with this…
Edit: Listen…I’ve closed my account with you all. Bottom line: I dumped over $200 in two days at your casino and was unhappy with the RTP. I don’t give “unfair” reviews. I just gave a rave review for Spree and Luckyrush. I’m also about to give a fair and rave review on Rolla casino. I Updated to add the bubble gum machine game is the only game that gave me a bonus. I did receive DEAD SPINS on the PLAYSON games! Quit trying to tussle with me about my opinion on trust pilot! And when I said threatening, I am refer to WHAT YOU ARE DOING HERE ON TRUST PILOT! Edit: Response, gonna bump this up to 2 stars since they did give me 10 complimentary. I still stand by everything else. My account is closed so…..I also feel like you’re threatening me about sharing my experience. This is my honest experience with this social casino: I spent over $200 and only hit one bonus on an BUBBLE GUM MACHINE GAME. A lot of dead spins with the playson and hacksaw games I played. They had decent welcome packages. Customer service was prompt, but they love to say “Sorry you feel that way” when you complain about the dead spins. Yes, I’m aware about RNG. But who in the hell wants to continue dumping money somewhere and they’re constantly getting dead spins? They did give me complimentary SC, but they went down the drain too. They have a smaller catalog of games. No 3 Oaks, Evoplay or Ruby Play.
Response from Coins RoyaleJan 9, 2026
We’re disappointed to read this, especially after all efforts to provide assistance. While we always respect honest feedback, we’d like to clarify a few things for accuracy: • The game referenced (“Iconic 21”) does not exist in our catalog, which raises some concern about the validity of certain claims. • The reviewer confirms they received 10 complimentary coins, yet still accuses us of being threatening - a serious allegation we strongly reject. • We log all communication, and we are prepared to present full internal evidence to Trustpilot if this review continues to misrepresent the interaction. We do not use reviews to intimidate or negotiate. But we do expect fairness - just as we treat every customer with transparency and respect. We invite the reviewer to contact our support team if they believe anything was unresolved, but we also reserve the right to escalate misuse of this platform to the appropriate team.