coinamatic.comReviews of coinamatic.com

Expensive, horrible machines and horrible customer service. I Called them 5 times about a machine that doesnt work properly and i got emails confirming that they "fixed" it but it still did not work! i would give them negative if that existed. This is a great place for competition to take over easily

coinamatic charges a 0.25 cent service fee for adding funds to our accounts, which is ridiculous. we also cannot deposit less than 10$ to add the exact amount needed to wash and dry (in my building it is 3.50 and 3.75 respectively). i wish i owned a car to go to a laundromat and not have to pay these ridiculous prices. they prey on tenets of rental buildings who unfortunately often have no other option. horrible company.

I live in a building in Winnipeg. Since I moved in Coinmatic has raised their prices 3 times. They also raised the price to reload your card. To me this is unacceptable with gas prices going up and MPI charging an extra $50.00 a month. Plus my rent went up $140.00 total in two years. People are struggling as it is and your company has to raise their prices. Of course people are going to pay the increase because they need clean clothes. Food has also gone up where some grocery chains are gouging the public. The amount of buildings that your company has thru out Canada I really do not think you should be raising prices GIVE US A BREAK!!!!

Company does not stand by their equipment and have not provided any refunds after several emails! They do not even acknowledge your email request when submitting for refunds. Machines are useless and the washer spin cycle doesn't function properly and leaves clothes wet, therefore needing two dry cycles and costing twice the amount of money! This is the biggest legal rip-off that any company has been able to get away with. All these small amounts add up to massive amounts of money made from customers.

WORST custumer service EVER ! One week after call to repair a washing machine and still nothing 😡

I live in Saint-Jerome QC. Coinamatic have the worst customer service ever. Our building has 70 appartements with 3 washers Andrès 3 dryers. Now only one dryer works but mostlikely Not for long. It takes months before they repair or replace a machine. They keep saying that the parts are hard to find, the reason is the equipment is too old. I do not recommend this company.

I am a resident of Hammond Towers, an apartment building in Prince George, BC. I am writing to formally address several ongoing issues with our laundry service provided by Coinamatic. Over the past two years, I have observed a consistent lack of maintenance and care for the laundry machines. Despite the significant fees we pay, the machines have never been properly cleaned. The washing machines are full of, drug paraphernalia, and other debris, which presents serious health and safety concerns. One winter, our building was without laundry services for over two weeks. When this was reported to Coinamatic, the response was dismissive, stating that it was not considered an emergency. This disregard for residents' needs is unacceptable and demonstrates a lack of commitment to providing reliable service. Furthermore, there are ongoing issues with the payment system. Many residents have experienced problems with the laundry cards, including cards that do not work, fail to load, or even result in unauthorized charges to tenants' bank accounts without adding funds to their laundry cards. Coinamatic's resolution process places the entire burden on the apartment manager and the residents, offering either a replacement card or the option to mail in the faulty card for a refund. As an elderly and disabled woman, this process is particularly burdensome for me, especially during extreme weather conditions. Coinamatic’s lack of accountability and subpar customer service are deeply concerning. Their representatives often provide scripted responses that fail to address specific issues, which further exemplifies their inadequate support. Given these numerous and severe issues, I am considering organizing a petition to boycott Coinamatic and demand better services and accountability. It is imperative that Coinamatic upholds its obligations to provide safe, reliable, and hygienic laundry services to all residents. I would like to add the cleaners that come in do an amazing job. The laundry room itself is always CLEAN! Its the INSIDE of dirty smelly machines that are never serviced.

They have outsourced. Biggest mistake and now it’s a sinking ship. Literally just have upper management working. A lot of good employees have left unfortunately.