coinamatic.comReviews of coinamatic.com

I’m extremely disappointed with Coinamatic, the way this business handles service disruptions. I paid for a timed machine service, and during my session, a power outage occurred. When power resumed, the machine did not resume the timer — meaning I lost the time I paid for. When I contacted support, I was told that since it was a "facility issue" and not a "machine issue," no refund would be given. That’s unacceptable. From a customer's perspective, there is no difference — I paid for a service, and I did not receive what I paid for. The machine should be equipped to resume or recover the session after a brief power outage. Deflecting responsibility and making the customer chase down management at the location is frustrating and unfair. If you expect customers to keep paying for your services, you should ensure they work consistently — and when they don’t, the bare minimum should be accountability.

Si je pouvais donner 0 ça aurait été avec plaisir. Les machines sont degueulasses, elles puent et ne sont pas entretenues. Recharger sa carte est problématique car il y a tout le temps des bugs. C’est la je ne sais pas combientième fois que la machine est en panne, ils viennent un mois plus tard, c’est soit disant réparé (et ça pue vraiment vraiment les égouts) et après 2 lavages c’est en panne de nouveau. Laver mon linge la dedans me dégoûte honnêtement et le comble c’est qu’ils osent justifier des augmentations du aux coûts quand ils changent même pas les machines et réparent au minimum pour éviter les coûts. Une honte vraiment.

This app has been set up to remove double the amount you want to upload. This morning I put $30 and they debited $60. When I called their customer service lady said they could not refund the money. Applications are set up by people. It has been set to have double deductions. It's not fair for you to refuse to refund my money and instead all she did was cut off the phone. When you are selling your services you want everyone to use the card system and not the cards but if you are devising this as a means to cheat your clients or rob them then that is not fair. And for one to cut off the phone is quite unfair and disrespectful. Don't put apps to indirectly rob your clients of funds.

I cannot name a single business I hate enough to write a review for besides coinamatic. Double charges when loading into my card, double charging when starting the machines, and a horrible job at the only thing I expect it to do: cleaning clothes. I wish the worst for this company.

They don't provide refunds for the laundry card if you need to return it. Transferring balances between cards isn't allowed. There's a $0.25 fee for reloading funds, and the machines are old and frequently malfunction, therefore we have to run the dryers multiple times.

They rip off!!

I have never experienced such horrible customer service. I had to email them 5 times just to get a response about a sign that was still up about a free wash and dry They were so unhelpful and basically told me too bad! I will not be using their services in my building again.

The laundry machine in my apartment building has been broken for over six months. I’ve called Coinamatic multiple times to report it. My neighbors have also called. My boyfriend has called several times too. Every time we reach out to our landlord, we’re told to call Coinamatic — and still, after half a year, the machine is broken. Coinamatic claims a technician has come out — but we’ve never seen anyone. At least twice we’ve been told a tech came and fixed it, which is clearly not true. When a service order is issued, we get automated email updates like: “The technician is coming today.” “The technician has arrived.” “The technician has solved the problem.” “The technician has left.” My boyfriend works from home. I have neighbors who also work from home. Every time a service ticket comes through, they watch the window all day, checking to see if anyone shows up. And no one ever does. So either the technician is a ghost, or they’re lying and marking the job as done without ever coming. The issue? You put coins in, the machine eats them, and… nothing happens. Even if you add more money, it still doesn’t start. Coinamatic sends a refund check in the mail, but that doesn’t solve the actual problem. I think a tech might have come once to “fix” it, but did they even bother putting coins in to test it? Because if they did, they’d know it still doesn’t work. Also — one of the dryers in the building completely died. Coinamatic replaced it, but the new dryer doesn’t dry. Even on the highest setting, with like six pieces of clothing, after a full hour your clothes come out damp. At this point I’m genuinely asking — does this company just hate us?? The machines are coin-operated, so we have to constantly scrounge for change just to do laundry, and then we risk losing our money. With only one washer and now one dryer that actually dries, doing laundry in this building has become a nightmare. This has been one of the main reasons I’ve wanted to move — but because of the housing crisis, we’re stuck. (I’m assuming that this could be a ploy to get people who are paying lower rent to move out?) We deserve working machines and actual customer service. Coinamatic, do better. Seriously.