coinamatic.comReviews of coinamatic.com

Machines Broken All the Time No matter how many service requests you put in with these people they never actually come out and fix the machines. At this point over half the machines in my building have some kind of issue that isn't getting fixed. It doesn't matter how many times they tell you they are going to fix it, they never actually do.

The machine in my building floods with water and leaves your clothes soaking in filthy disgusting water that stains them and leaves them smelling horrible. Coinamatic won’t reimburse you for the wasted wash plus multiple dry cycles you have to pay for in order to bring them back into your apartment while you wait for a repair person to “fix” the machine and try washing them again. They just want your money and they don’t care at all that they are supplying absolute garbage products and service.

I'm am furious with this company and what they did to me! I live in apt building and have a laundry card to use facilities. When I went to use machines, my card would not work. It kept giving me error code. I called coinomatic explaining what happened. They told me to mail my laundry card back to them in order to get my money back. I mailed my card back well over a month ago. I still haven't heard anything back about it. I called last week to find out what was going on. The man said he would email " the higher ups to escalate my situation and they would contact me." I still didn't hear from them so I phoned back today to ask what was the delay. I was put on hold numerous times and the phone call lasted over an hour. When the woman came back to me she said they couldn't give me my money back bc the card was unable to read so they didn't know how much the balance on the card was! After I wasted my time and money mailing the card back and waited over a month for my refund, this was the end result? Why bother asking me to send the defective card back in the first place? This was no fault of my own and they think it's ok to literally steal people's money? This is outrageous. I put $30 on card at a time and now I burn for my money? I will not ever use the facilities in my building ever again and I will make sure everyone in this building and on fb knows about this!!! How can you call yourself a business? Based on the reviews this is a common occurance. Shame on you for ripping people off. Disgusting!!!

I’ve never dealt with a company as unprofessional and predatory as Coinmatic. Their machines and support process feel intentionally designed to take money from customers while avoiding any responsibility. Recently, I attempted to recharge my existing laundry card with $10. Instead of adding funds, the machine dispensed a brand-new card, charged me $10 for it, and left me with a completely empty card balance. I now have two cards with $0, and Coinmatic treated this as if I “purchased” a new card on purpose. I opened two support tickets explaining the situation, and both were closed without a conversation, investigation, or resolution. They simply responded saying they “cannot refund” a card purchase — even though I never requested or selected a new card. This was a machine malfunction, not user error. Beyond that, their laundry machines are unreliable and appear purposely set up to maximize charges: • Washers frequently fail to clean clothes properly, forcing repeat cycles. • Dryers run on very low heat, so clothes come out damp and require multiple paid cycles. • The card system always leaves a few cents behind, ensuring customers must keep topping up. It feels like a system designed to drain money slowly and quietly while minimizing accountability. If Coinmatic wants to operate in residential buildings, they need to: 1. Fix their card dispensing and recharge system. 2. Stop closing legitimate support tickets without reading them. 3. Provide refunds when their machines malfunction. 4. Improve their washer/dryer performance so customers aren’t forced into multiple cycles. Until then, this company is nothing but a frustrating, opaque, and borderline scammy service. I would strongly advise property managers to reconsider using Coinmatic, and I hope other residents share their experiences so this behavior doesn’t continue unnoticed.

This is the worst company I have ever had to deal with i leave in a apartment building of 240 tenants. The machine aren't fix properly the machine to fill our cards are alway broken and when you call them the customer service is horrible. I wish we can boycott this company for there lack of care .discussing company

Machine prices raised to RIDICULOUS amounts (wash price is $3.25 for cold, and the dryer is $3.25 making the cheapest load $6.50 - warm wash? add .25. hot wash? add .50) The washing machines hold basically 1/2 a load at best and don't wash very well. The dryer was reduced by 10 min (60 min down to 50min) and the cost was raised from $3 to $3.25 - so you pay MORE for 10 min LESS drying time. To make this even more unfortunate, the dryer RUINS clothes. Either melts them into a ball or leaves grease stains on them from the back of the dryer. I have raised tickets with company, they close tickets, and machines are STILL GARBAGE!! Where are our protections as consumers????

Can't give a ZERO, I had to give 1 TERRIBLE, UNPROFESSIONAL service. washer door locked with clothes inside. Called MANY times with promises to get it fixed within 24 hours, which never happened. After a week, I called and was told problem solved, found out that was not the case.

This company is terrible! I’ve lived in my building for 3 years and I don’t think the machine has ever been cleaned 🤮 I run my laundry with double cleaning vinegar - the dryer lint catcher is off so who knows how many socks have fallen victim (also fire hazard) and they got off by raising the prices every year 😭 - all i can say is do better.