coinamatic.comReviews of coinamatic.com

Our washers went down on Friday, 18th Sept. I called in for a repair. Today is Tuesday and no Tech. I've called about 4 time requesting a call from the tech to see when he will be coming. Again no call. I even left a message with the VP Operations Mike Pilolii. No response. Maybe if they come and find their machines at the sidewalk they might think about hiring more techs.We ill be putting in our own machines very soon.

Absolutely horrible, machines are disgusting for months straight, expensive for something that says 35 min then 35 min later says 10 more min, not good if u have a schedule or anything important going on in ur life.

Finally, the dryer door was replaced, but only after I saw a Coinamatic techinican in his clearly marked vehicle so I parked my car and approached him. He looked on his phone and messaged someone at his local dispatch. They replaced the broken glass door with an old solid metal door salvaged from an old machine. I discovered that it was old because of the previous filth attached to the door and its rubber seal. They couldn't even have the decency to clean the dam thing, so I did with disinfectant wipes. As a side note, the timers on their apps are totally inaccurate. For example, the washer says 43 minutes, and I set my cell alarm at 50 mins just in case & I wait an extra 5 minutes (so 55 mins) and go down to discover that there's still 5 minutes left.

Very poor services. Never dries clothes and always a problem. People are going to laundry mart better services. U call in and they don’t always want to refund your money. Charge $375 for a tiny baby wash my clothes is ripped.

Coinamatic machines At Capitol Hill Apartments in kw this year were not maintained well because some were in need of repair and others didn't even work at all. It was very unusual because things were much better before so not sure if there is a new owner or what? Whenever a machine didn't work I called for a refund because I was doing someone else's laundry. Then one day I called and a very angry lady working there answered the phone and automatically said that I would not be getting anymore refunds! That sounded so shady to me! I wasn't even calling for a refund and actually had a question because the person I was helping was moving but still when one of your machines don't work then you should refund your customer each time. Even before that the person I was helping had money that was left over on their laundry cards and needed it to be put back on to the account. A Coinamatic Rep said to mail in the laundry cards instead and that they would mail a check so I did. A month went by and no check so I called back and they said that they don't mail out checks anymore? I said it was for a senior on a fixed income that I was helping but they didn't care. So unprofessional and cold. I even messaged them the number codes on the cards and requested the check for the $33 and change and the card deposits but they told me no yet again. Not good business at all!

Used this app while travelling. The company practices are misleading and basically fraudulent when it comes to refunding balances. Very difficult company to deal with. Very negative experience. I did persue aggressively and just got notified I would get a refund in 5-7 days. Hope so!

Absolutely terrible company... I just discovered that they increased the price and decreased the wash time on the washers in my building. They do not issue refunds, their machines are routinely out of service, there is no notice given regarding price increases. From past experience, their customer service is non-existent.

The machine that was installed in my apartment building it is so small You can barely do one set of sheets in it and the price is astronomical and my Landlord now says that they have no control over that which I know is total bullshit. They’re getting a kick back I have no doubt about it and a machine came off the platform two weeks ago and it’s still sitting off the platform and people are using it completely off kilt it’s crazy. I’m disgusted by this company. 100%. And my landlord Harmani Inv. For allowing this to happen, it’s just not OK to be taking advantage of people.