coinamatic.comReviews of coinamatic.com

The worst service, washing machines are too old always breakdown at 12 st Dennis drive I request the building manager to end the agreement with this scam company (coinmatic) always spending double for washing machines every ones fed up from their service

Much smaller machines them before. Instead of $1.50 per load, it’s now $4 as you have to do smaller amounts. The card fee is $10. Then you load it, it charges your bank account. And surprise surprise, the card doesn’t work and you can’t do laundry. Their customer service is also a joke.

My building has partnered with Coinmatic and is charging less for a hot water wash because it's really cool water they are using. This is a TCHC property. The tenant won't know because Coinmatic's washing machine is still giving a hot water option. They used to use hot water for a hot wash. Coinmatic needs to let tenants know there is no hot water for a hot wash which is why they're charging less money. Because money is being wasted due to clothes needing to be washed over and over again. Don't use Coinmatic!!!!!!!

They removed any way to pay for laundry machines without having bs "access fee" charges. Despicable and downright illegal, I hope this company gets burned to the ground.

Horrible service. The card dispensary has been empty for 3 days now and called multiple times to have it re-filled. Every time they create a "work order" but no one comes and actually fills the machines. And they say the "work order" has been completed or cancelled. We will create a new one and nothing happens again.

The new card system was installed into our apartment building’s laundry room. We were tapping our card where it indicated to do so but the device was not responding, so we were trying different ways to hold our card thinking we must have it wrong when suddenly it took our money twice. I called the company and they said they won’t refund us the $3 because it was not a machine error, but human error. I am waiting for a supervisor to cal back—we’ll see if they do, but the agent said I still wouldn’t get a refund as it is company policy. Not fair. The device wasn’t reading our card (brand new and just uploaded) and then it took the money twice in a split second.

They make up conditions as they go. They don’t say in advance that their “value code” is not refundable and can only be loaded all or nothing, nor that they have a limit on how much can be loaded on the card. Then of course loading the card via the code doesn’t work, but you are the one to blame for all your problems! Their system is very poorly designed and executed, and they are taking advantage of that. I’m sorry for their employees that they need to put up with this on an everyday basis. And of course sorry for all of us customers for the extremely poor service. We have not even a choice as tenants.

They take advantage of the tenants by providing terrible machines, terrible cards that break and really rotten customer service. The sign says card cost $5 yet the real cost is $10. We need to bring back the laundromat to put these thieves out of business. There should be laws against this sort of extortion. Crooks