Customer service is lacking- don't respond to emails…
I ordered a couple of sets of his mtl line coils (pairs of 3 different mtl coils) a week ago. Money paid, no response to my email. After reading other reviews, I doubt I'll order again - plenty of other coil builders out there. Just thought I'd try a different builder from my usual one.
NF
Nate F.
SCAM ARTIST
Jonathan Scott has lied to me, and many others, repeatedly. He bans or censors anyone who speaks out against him or shares a negative experience.
But, don't take my word for it. A simple Google search of "Coil Clout bad reviews" will show you that many others have had similar experiences with him.
I paid 2 months of a "God Tier" Patreon membership, which he aggressively advertises all over his Facebook page, and I never received a single item. Not once. $89/month. This is after multiple emails back and forth telling him what items I wanted to buy with my "Customer Rewards Points". He just kept saying "okay, I'll take a look and get back to you." Or "we're out of that coil right now but are building more. Would you like to substitute this one for another in stock item so we can ship your order?" Then never hear back from him after replying. This happened numerous times in a 3 week period.
First the excuse was that they were overwhelmed with orders from the last big sale. Then the excuse was that he got COVID and was sick for 3 days and couldn't reply to anyone. Then he disappeared for two more days. Now his most recent excuse, posted on Facebook of course, never a direct response to an individual customer, the excuse is that he is moving to a new facility. It's just one thing after another.
He claims that he's overwhelmed and behind on orders, short staffed, insert excuse here....Yet he has ample time to get on Facebook and produce a video of himself ranting and raving, angrily spouting obscenities at those unhappy customers who have questioned his repeated absences and integrity? I don't get it.
He frequently, almost daily, makes posts advertising his blowout 35% off sale (or is it 25%?) that ends soon!! SO ACT NOW!! It's almost comical if it wasn't so insulting.
There's a little crime called "Wire Fraud" that involves using the Internet or other electronic means to defraud people.
I would encourage others that see my post to contact the Attorney General of North Carolina, where his business address appears to be based out of.
WI
William
DON'T BUY FROM THIS GUY, YOU'VE BEEN WARNED
Jon is a POS Liar and thief DO NOT DO BUSINESS with this company He'll rip you off then Ban You LOL for seeking outside help to resolve the situation let me say that it started out well ordered some wraps as a test run it, I got them then started ordering more expensive items got them also then KAOS INSUES with his 65% off everything (not really) sale, when I ordered some coils but said that he made a mistake that it was a typo and couldn't sell them to me at the price he listed but he took my money already and kept it asked me to call him to sort things out but each time I did straight to VM.. He still owes me a shipment which has been in Pre-Ship over a week now then he goes & bans me I called my bank to dispute the charge. He burns a could have been good customer over a $60 purchase.. I really don't get his business ethics. Guy is on meth or something, dumbass
SA
Sarah
Ordered coils on Dec 17th still haven't…
Ordered coils on Dec 17th still haven't got them. Emails are going unread, phone calls are not being returned. I'm filling a claim with my bank to get my money back.
XW
XWX
Shady owner
I have been a customer of this business for a couple of years, now. Recently this has changed. I think the owner, Johnathan is either on drugs or I finally saw him for what he was as a businessman(a pos). Be warned, Do Not buy from this site. He will turn on anyone, not keep promises with his sales and may call you directly to curse and ban you. LOL.
This dude is a New York Con Job. I ordered a set or 2 of his expensive coils which were on sale. Johnathan mentioned the coils will be ready in two weeks. Two weeks later appears, and no tracking number. I emailed Johnathan to ask for another eta to which he explained that these coils run around 30 some dollars and they take too long for the price of the sale on his site, which was strange but I obliged. I placed another order two weeks later. The second order shipped but my first order was not sent, even though I asked him over email if both packages were sent and Johnathan confirmed that they were both sent. I received one package, but the second was not sent. I wasn’t very nice or happy about it and it was known in my email; however, this time, Johnathan wants to change another some # sets of coils…I asked for a refund and he refunded. He mentioned I was banned and didn’t really want to converse rather, insult and give a shady customer service experience. I’m so glad Johnathan showed his true colors, so that I don’t give my business to this garbage.
Again, be warned, he could turn on anyone.
Plenty of talented reliable and friendly coil makers out there, folks.
NP
Noe P.
Cuidado con tu dinero
Cuidado con realizar compras en esta web, después de 47 días jamas me enviaron mi pedido y cuando les solicito la devolución de mi dinero al no enviarme el pedido empezarona faltarme el respeto que me lo devolvería porque no quería volver a saber de mí y encima se quedaron con 8,95$ de mi dinero
CG
Collin G.
I dont know If the owner Johnathan was…
I dont know If the owner Johnathan was having a bad day or what. I have never seen or heard of any "Business" treating there customers the way he treated me. My tracking status said my package has arrived and ready for pick up. I went to my PO box and got out the yellow slip in my box and turned it in to get my package, but the post office worker said they had nothing for me. I gave her the tracking number for my package she informed me that she is sorry she must of put it in a different PO box, and hopefully whoever got my package will bring it back. I messaged Johnathan owner of CoilClout and told him what had happened and he immediately emailed me back and insisted I was lieing and that there is no way I could of talked to anyone that works at the post office in a mere hours. (10am my package was delivered I went to get it at 2pm). I have no idea what he was meaning by that. He just kept giving me the most smart elect responses not wanting to help me but instead was focused on insulting me with every email and saying im "banned". Which isnt a big deal anyone can go with a different name and another address so saying your banning someone is pointless. What makes him think anyone would want to order from his company again that treats there customers this way. This was over an $8.99 bag of cotton! I gave him the Post Office Phone Number 304-836-8094 and even the lady's name that I talked to that works there. He replied one time with "Since I have a personal line with the USPS to talk to them" The crazy part was that I never even asked for a refund nor even a replacement order. He kept emailing me saying, "You cant order here anymore and I guess your wanting a refund then? Goodbye" I do not want a refund or a replacement order, as I have already contacted my bank instead of dealing with him. I want to warn others to steer away from this company and save yourself from an inbox full of harassment from a toxic individual.