Cognito Forms Reviews | Read Customer Reviews of cognitoforms.com

Cognito Forms Reviews | Read Customer Reviews of cognitoforms.com

Cognito Forms reviews

Showing 70 reviews with 4 stars · Clear filters

Jia Ni, CTO and Co-founder A.
Dec 30, 2022
Good but could have been great
Pros: - very powerful conditional logic, especially the advanced editor. I have not seen it in other places. - Automatically assigning a variable name to an entry is especially handy. Cons: 1. The biggest item on my wish list is public API to do CRUD operations on forms and entries. 2. Save & resume does not have an option to redirect to a URL. This makes it impossible to implement a user experience where by clicking save, it takes them to a different page and I don't want the "send me the link" dialog to show up. 3. Have "Save" button on the far right while "next" button on the left hand side just does NOT make UX sense. Almost all my users are confused of that.
Response from Cognito FormsJan 5, 2023
We appreciate your feedback! Regarding the second item on your cons list, it is possible to set up a custom workflow action that mimics the Save & Resume feature and automatically redirects users to another page after saving an entry. Our support team just emailed you with instructions on how to implement this workaround on your form. Please check your email inbox, and let us know if you have any questions!
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Rebecca M.
Dec 4, 2022
Freedom to build, export needs improvement
I really enjoy the freedom to build my form the way it makes sense for me and my users. Once you learn the platform, it's very user friendly and easy to adapt to my needs. I would like if the export feature was a little more user friendly for all of my options. It will export some fields but not others and I was really hoping for better use of this to use in Excel. Overall, very happy with the site.
Response from Cognito FormsDec 5, 2022
Hi Rebecca! When exporting entries to Excel, you can use the 'All fields' option to export all entries in the current view. This export will include any repeating section or table data on its own worksheet within the Excel file. If you're experiencing any issues with your data export, please get in touch with our support team: https://www.cognitoforms.com/supportrequest
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Kevin R.
Nov 16, 2022
Forms are a little confusing until you…
Forms are a little confusing until you get the hang of it, but overall, user friendly.
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Cole
Oct 21, 2022
Web forms
Very user friendly and easy to use. Lots of great features to play around with to make more accommodating. I love not having to wait on paper copies anymore!
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KC H.
Oct 9, 2022
User Forums are Lacking
Our nonprofit is using our forms developed with Cognito Forms for most of our main business processes. There are some areas we'd like to streamline but have not found a way to accommodate those requirements. Help articles are fairly high level and don't quite address our concerns. User forums might be a way to address common issues but we haven't seen any such user forums.
Response from Cognito FormsOct 10, 2022
Hi there! If you have any questions about your forms, our support team is happy to help. Please submit a ticket here (https://www.cognitoforms.com/supportrequest) and we will get back to you shortly.
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Anima Plus V.
Oct 8, 2022
Thanks
Hi! You have a wonderful service! But it is a little bit difficult to understand at first, it's not as user friendly as I tought at first. Since your new update, I was not able to change the email send to our client, and the clients was not able to have access to our forms. Is it normal? I'm sorry for my english, it's not my first language. Have nice day and keep up the good work!
Response from Cognito FormsOct 10, 2022
We appreciate your feedback! With the release of our new Workflow feature, we've made some updates to both the build page and the entries page. However, you should still be able to use notification emails the same way as before - please check out our help guide and video tutorial for more information: https://www.cognitoforms.com/support/20/building-forms/create-custom-email-notifications Or, feel free to get in touch with our support team: https://www.cognitoforms.com/supportrequest
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Christopher C.
Sep 14, 2022
Great for building forms that integrate with systems
The platform is terrific. Some of the logic has been tricky but manageable when it's time to do advanced stuff. PowerApps flow integration is mostly painless as well.
Response from Cognito FormsSep 22, 2022
We appreciate your feedback, Christopher! Based on the scenario you're describing, you might be interested in our data lookup feature: https://www.cognitoforms.com/product/lookup-field The lookup field allows you to pull data from one form to another - in this case, you could pull the responses from last year's survey onto the current survey. To see this feature in action, check out our pre-built lookup field templates: https://www.cognitoforms.com/templates/lookup-field Additionally, if you have any questions, please get in touch with our support team: https://www.cognitoforms.com/supportrequest
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Joaquin V.
Sep 14, 2022
Great Product (on paid plans only)
The product is great, but only on the paid plans. Free plan has nothing else to offer than a normal form builder (and in my opinion, is even more complicated and offers less design options). Also, would be great if there were more resources and FAQs, although every time I reached out to customer service, they replied super fast and solved my queries.
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