cogirseniorliving.comReviews of cogirseniorliving.com

I am a resident at Scenic Grande. When I moved in a year ago, the management company was Rivera, and they were doing a good job. Most of the employees were full time with benefits. They were happy and we were happy. But then Cogier took over the management. Almost immediately, they began cutting back on staff hours to the point that they would not have to provide benefits. This made it impossible for valued staff to stay and we began to lose activities. When we complained, we were basically told it was not our concern. At a recent town hall, Matt, the regional manager stated three times that they were actively searching for full time staff. When I asked why they hadn’t kept the full time staff in the first place, he talked in circles and ended up blaming the union. Aleks, our manager, came away from that meeting realizing there needed to be better communication, and she has instituted a Friday morning coffee with residents. This is a big step in the right direction. There are many new people moving in, but staff hires have not kept pace, meaning the remaining staff are working harder. I like my little suite, the building and grounds. The hallways are wide and well lit. But the management under Rivera was far superior to Cogier. They are interested only in the bottom line!

Not all Cogir facilities are the same. We interviewed two Cogir facilities in our area and one was phenomenal in their services and how we were treated and one left a very bad taste in our mouths and services differed in both prices and amenities. Cogir of Northgate was phenomenal. Brianne was our host and she went above and beyond in her tour as well as her ability to understand our needs. We also had great customer service from the Manager Otto who followed up with us in our journey to find the right place. The staff was kind and friendly. We also had the opportunity to talk to some of the residents who were very satisfied with their arrangements and care. My husband and I were very impressed at the quality of this establishment. We would definitely recommend Cogir of Northgate.

Do not send your elderly relatives here. Conversely. If you are an older person looking for a assisted living facility do not entertain cogir as a possibility. They are all about the bottom line. Completely unprofessional, very high turnover, very low caregiver to residents ratio. Management spends most of its time in meetings. Every time I called about my mother I was treated disrespectfully or they had no idea what was going on. So many mistakes and my mother was always sad and upset by it. They then act as if complaints happen all the time, every resident makes them and they can't be bothered. My mother had 17 different caregivers in 5 months. Ridiculous and super expensive