Disgruntled P.
CodeMonkey has a terrible cancellation…
CodeMonkey has a terrible cancellation policy. Upon reading that payment was made the previous day for an auto renewed for another 1 year, I immediately tried to cancel my subscription and had my child stop using the program. CodeMonkey denied my request despite being well within the 5 days cancellation window. CodeMonkey shared that the cancellation policy included another consideration factor - no progress can be made during the 5 days window. Upon asking what and when progress was made (as there was no progress made), the company stopped responding and no refund provided. Poor cancellation policy and service!
Response from CodeMonkey - Coding for KidsMay 5, 2025
Hello there, First, we apologize for the lack of communication; both the team and the employee in charge of your case were dealt with internally. Second, we have refunded you in full, so you can rest assured of that. Last, human error does occur from time to time and does not reflect the service we usually offer and of course the product itself. Nonetheless, as a result of this incident, we have updated our processes to minimize such things from happening again.




