CoatDefenseReviews of coatdefense.com

Update: the company now offers to assist with a refund after I posted this review. They claimed it was offered before, which is a lie. The two times that I contacted them, I was presented with their ‘30 day return policy’ both times. Now they attempted damage control by publishing their response below. Unfortunately, I did not have a good experience with Coat Defense Daily Preventative Powder. Despite using the product as directed, my dog continued to itch, so it did not provide the results I was hoping for. What made the experience even more frustrating was reaching out to customer service for help. Instead of receiving personalized troubleshooting or meaningful assistance, I received what felt like a generic response that did not address my concerns. My request for a refund based on their ‘money back guarantee’ promise was also denied, because I decided to try using the product for more than 30 days to allow sufficient time to see some improvement (which did NOT happen). Needless to say, the customer service experience proved to be disappointing and unhelpful. The biggest issue for me, however, is the mess the powder creates. It stains my tile floors and leaves behind a sticky residue that is difficult and time-consuming to clean. Overall, the product did not work for my dog, and the customer service did not help resolve the issue. Based on my experience, I would not recommend Coat Defense.

Made my dogs redness worse. The brown paste stained his white hair bad too. Doesn’t seem to work at all. Don’t waste your money!!

2/5 Update: After engaging publicly on Facebook, the business blocked me instead of resolving the issue. I am posting this review to document my experience accurately, factually, and with specifics, because this business’s customer service and reputation management are extremely poor when something goes wrong. Order details: Order placed: January 23 Total amount: $31.35 Today’s date: February 3 Time spent going back and forth with customer service: nearly 8 hours Product received: None Refund received: None This is not a large order. We are not talking about hundreds or thousands of dollars, yet this situation was unnecessarily dragged out and escalated entirely by the business. Shipping & tracking facts: The package stalled on January 29 and has shown the same USPS message since then: “In transit to next facility, arriving on time” At the same time, USPS also states: “Was expected yesterday” (February 2) The tracking map places the package around Dulles, VA, where it appears to have been since January 27. I live in Florida. We are not geographically close. Based on all available tracking information, the package is clearly lost or severely misrouted. What the business refused to do Before ever asking for a refund, I asked for a replacement to be sent overnight so the issue could be resolved immediately. That request was refused. I was told: “We are a small business and would have to reship hundreds of orders… we cannot afford to overnight new shipments.” I was also told: “This will be handled the way we are handling it.” And: “You can choose to no longer do business with us.” Rather than offering a proactive solution, I was repeatedly told they were “waiting on USPS,” with no ETA and no defined point at which the package would be considered lost. The refund issue: When I asked for a refund due to non-delivery, I was told a refund would only be issued once the package was returned to them. This makes no sense. How do you return a package that is lost? I was instructed to: Leave notes for the USPS carrier Try to refuse delivery (despite not being present at delivery) Attach notes to the box if it ever shows up The burden was placed entirely on me, even though I never received the product. Tone and conduct: Throughout the exchange, I was repeatedly reminded that: They are a small business and “can’t afford” to resolve issues Hundreds or “thousands” of other packages were delayed “Most customers are being understanding and cutting us slack” As if customer service is determined by how quiet other customers are. Later, the tone shifted again, this time into emotional manipulation, reframing the issue as emotional rather than factual: “That’s too bad… we have an effective product that could really bring relief to your pup… it’s so terrible to watch our precious pups suffer…” This was inappropriate and irrelevant. The issue was simple: I paid for a product. I did not receive it. A replacement was refused. A refund was refused unless a lost package somehow returned. How the conversation ended: After clearly and calmly stating that I was requesting a refund only and disengaging from further discussion, customer service ended the conversation with the following message: “Excuse me for trying to understand… have a happy life and I hope you can get through this.” That response speaks for itself. Summary (facts only) • Order placed January 23 • No product received by February 3 • Tracking stalled since January 29 • Package appears lost in another state • Replacement requested and refused • Refund requested and conditioned on returning a lost package • Told they “can’t afford” to help • Told to “choose to no longer do business” • Compared to “other customers who are understanding” • Subjected to dismissive, condescending, and emotionally manipulative responses • Conversation ended with sarcasm instead of resolution For $31.35, this business chose to argue, deflect responsibility, guilt the customer, and wait on a third party instead of doing the right thing; issuing a refund or replacement and handling their USPS claim internally. The product itself may work, I’ll never know. What I do know is that when shipping goes wrong, this business prioritizes policy defense and tone-policing over customer trust. If you’re considering ordering from this company, understand this clearly: If your package is delayed or lost, you may be left waiting indefinitely, told they’re a small business that “can’t afford” to help, and denied a refund unless you return a package that never arrived. I will not be doing business with them again and I strongly encourage you to look for an alternative product /company or make it yourself at home; the ingredients seem simple and another review above said she made it for less and works great!

I purchased through Amazon. Thankfully and can get a refund. I have a 12 year old coon hound who gets full body yeast infection. You know, Ears,Chin, Pits, Feet and Belly. Just like directions said. At first he was fine. The makeup brush for ears and toes was awesome idea. He didn’t mind that for the first time. That was the last good thing. He was bathed the day before so I put powder in a dish and brushed on the harder areas. That night was fine. The next day however, every where I put powder was bright red and his poor ears were swollen and beet red. Between his toes, belly and ears were really bad. I thought we’ll give it a few days. Maybe it needs time to work. Nope. Well over a week and a half I stopped using it. Ears are so bad he can’t even shake his head without crying. Felt like I was worst dog mom ever. I would not recommend this for any animal. Back to the vet I go and I’m sure my bill will be even higher to recover from this product that made it worse than it already was. Thankfully through Amazon so I can get a full refund. Don’t waste your money.

I bought a "bundle" for dogs. My dog has yeast issues and because people were raving about how it helped their dog with them, I thought I would give it a try. Well I did and it only made his yeast issues worse. I applied the powder as directed and his skin kept oozing for 2 weeks and I just kept applying more like the instructions said to do. His skin was so red and inflamed and he was so miserable I had to stop. I used the shampoo, and that seemed okay. Total waste of money.

After seeing a video of someone raving about this product, it gave my desperation son hope, that my dog's itching problems would be relieved...so I purchased a "bundle" of the product and in addition, the paste for my daughter. It was $80 total. I used the shampoo, powder and used the paste on a sore.It did absolutely nothing it advertised doing. When I contacted the company, they refused giving me a refund, even when I offered to send everything back. I have kept it in the closet because I couldn't accept that I wasted good money on garbage and the company couldn't care less about the customer. Just recently I through it all in the trash bin where it belongs. I suggest you don't bother wasting your money on their products and a company who won't make good on it when the customer realizes the product is garbage. That's my experience.

I read so many good reviews and hoped this was going to give my shihtzu some relief he is so uncomfortable and the licking is out of control. I tried a small test area on the back of his neck and thank God I did. He immediately started acting funny, pawing at his ears and rubbing his face around the floor. I immediately wiped him off with a cool cloth. Wasted money.

I read a ton of reviews and looked at pictures of bulldogs getting allergy relief. My American Bulldog- Hank has allergies and gets itchy, smelly and licks a lot particularly during summer. He gets steroid shots but he has other reactions to that so really wanted to try this. I used it and he smelled amazing and was not itchy. A few hours later I put the powder on. Within a couple of days, I noticed he was walking funny and was licking way more than normal. His underbelly was not just a little pink it was fire engine red and hurting so badly he barely allowed me to look at it!! I immediately got him in a cool bath and washed him with the ZYMOX he normally gets bathed in. Within a few hours he was getting better and by the next morning it was all cleared up. DUMB ME- I assumed he got into something outside sooooo this past Friday I bathed him in the coat defense shampoo and again applied the powder— SAME THING happened but this time I caught it in progress and before it turned fire engine red. I immediately hosed him down and washed him in the ZYMOX and within a few hours of getting the residue from the coat defense off he is already starting to clear up. What I don’t know is if its the powder or the shampoo or the combo of both. I guess the saying is true—- if its too good to be true it probably is…. My poor fellow paid the price for my bad descison - cause I mean if its on facebook it must to real/true right?? WRONG!!!!