ConceptsReviews of cncpts.com

Absolute frauds Still not got the trainers I entered the raffle a month ago The whole process won’t be attempted again And by all the other reviews of the process on other sites They won’t be is embarrassing They won’t give me an update which is very odd I just want a refund It’s a good way to make buyers not use this dreadful company

I wish I read reviews before I ordered. For the return you need to pay shipping +$8 restocking fee (the item I ordered was a $100 shoe). Never again. Original return policy: "For the return, please pack your items back in their original packaging and then place them into any shipping box. Please tape your label on the shipping box using clear packing tape. Please note that we charge an $8 restocking fee calculated from the return's total value.

CNCPTS sent me the wrong size jeans, tagless. Their mistake—but they refused to cover return shipping or issue a refund. Customer service was pure AI-generated nonsense. Absolutely criminal. Don’t risk buying from them. I'll be contacting the federal trade commission.

i ordered the wrong size and informed them immediately. they waited until the order got shipped to let me know it’s to late to cancel it. i ended up paying $40 for shipping, tax,and restocking of the shoes that didn't fit. i will never buy anything from that place again.

I’m extremely disappointed with this company’s return policy. I ordered a pair of shoes that didn’t fit and simply wanted to exchange them for a different size. Instead, I was told I’d have to pay for return shipping unless I repurchased the same item and paid shipping again. That makes no sense. I had already paid for shipping the first time, and now I’m expected to pay again just to return them—on top of repurchasing? As a customer, I feel completely undervalued. This was a simple sizing issue, and the lack of flexibility and support around something so basic is frustrating. Because of this experience, I will not be a returning customer. It’s disappointing to see such poor customer service and an unfriendly return policy.

Concepts advertised a jacket as a North Face Denali jacket. It is not; it does not have the armpit zippers; a critical deficiency as they help to make the jacket comfortably wearable indoors and outdoors from 40-60 degrees. Concepts would not acknowledge the deficiency and said due to the offer being advertised as non-refundable, it could do nothing. I researched with North Face, who confirmed their Denali jackets, now discontinued, had zippered arm pits.

PURCHASED NEW BALANCE SHOES FROM CNCPTS. THEY WERE TOO TIGHT. SO THESE PEOPLE WANT YOU TO PAY FOR THE INITIAL SHIPPING. PAY FOR THE RETURN SHIPPING AND PAY FOR THE SHIPPING FOR THE CORRECTED SIZE SHOE. SO THAT'S 3 TIMES YOU WOULD HAVE TO PAY FOR SHIPPING AND THEN THEY WANT TO CHARGE YOU AN ADDITIONAL 8 DOLLARS FOR RE STOCKING THE RETURNED ITEM WHICH IS BASICALLY THEM PUTTING A SHOE BOX ON TOP OF ANOTHER SHOE BOX. THEY'RE JUST GREEDY . WOULD NEVER MAKE ANOTHER PURCHASE FROM THIS CUSTOMER UNFRIENDLY RIP OFF COMPANY

Be aware of cncpts.ae they are scam item arrived damge no return policy only u can exchange with fee of 35 aed be away from it scam scam