City National provides entrepreneurs, professionals, their businesses and their families with complete financial solutions on The way up®.
City National Bank (cnb.com) has 13 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Banking & Money · Woodland Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
Banking & Money · Beverly Hills, California
Excellent
Banking & Money · San Francisco, California
Excellent
13 approved reviews, newest moderated first
Frank J.
This bank uses a deceptive range when assessing credit scores for loans. Will tell you some mumbo jumbo about their using a "different" range than what your credit score is based on. This enables them to make it appear you have a lower credit score, hence allowing them to charge a higher APR. Very shady technique... Do not recommend using them for any loan.
Faye A.
ABSOLUTE WORST BUSINESS BANK! Stay away or CLOSE your account. Bank is suing me personally for a business loan. They misrepresented their application by adding personal liability without disclosing it. Their rep constantly assured me that the loan was strictly a business loan. CNB required that I close another business account to qualify for their loan. My small business was forced to close and now I’m left personally liable for $100k and legal fees to defend myself. BUYER BEWARE
Jimmy B.
This institution the worst in the banking business. I transferred money into my account, city national never posted the transaction, leaving me with negative balance. I showed on my phone app the transfer. Posted the transaction leaving me with a negative balance and overdraft fees. Because of their unprofessional staff and poor service think I going to pay $100 overdraft when city National made the mistake. This bank needs to be investigated
Ivy
I have an CNB credit card. The customer service is ridiculous. I have a dispute case pending for 8months, still not resolved, due to their mistakes,
Michael C.
Our company at the end of 2019 realized that BofA was not able to help with business loans or credit since we are a small business. I opened up a City National Bank personal and Business Acc in 2019 and have been very impressed with the Ontario, Ca branch. They are very friendly and know me by name even though I don't come in often. In April 2020, I applied for a PPP SBA loan and in less than a month it was approved and founded! My Personal contact Juan guided me through the process, returned all my emails in hours, and is always fantastic to speak with. He even called me to tell me my loan was funded. I can't say how appreciative I am for his service and CNB! Some of my other small business friends at larger retail banks are still not approved with the SBA loan I received. Thank you again so much City National Bank! I am staying with you for life!