CNA PlusReviews of cna.plus

Response from CNA PlusNov 17, 2021

Thank you for your feedback, Jihann. We are sorry that you are not satisfied with our program, We checked our systems and noticed that you haven't accessed the tests and might not be logged in. We sent you an email with detailed log in instructions, please follow suggested steps to access your Premium. If you have any other questions, please do not hesitate to contact us directly at [email protected] and we will be happy to assist you and explain to you how to use your Premium more effectively. Diana L.

Response from CNA PlusNov 1, 2021

Thank you for your feedback, Joanna. Sorry to hear that you are not satisfied with our app. It seems that you purchased a website premium with us, which is why you might have encountered issues while accessing the app. As we mentioned in the email we sent to you earlier today, the app and the website are two different platforms and the sync between your website Premium account and the app's Premium is not possible. We also sent you instructions on how to access your cna.plus on the phone. If you are still not able to access your practice tests, please contact us directly at [email protected] and we will be happy to help you further. Diana L.

Response from CNA PlusSep 8, 2021

Thank you for your excellent feedback, Barbara! We are happy to hear that you enjoyed our program. Is it possible that you might have forgotten to add some stars there for us though? Diana L.

Response from CNA PlusAug 5, 2021

Thank you for your feedback Sarah. I am sorry to hear that you feel that way. Our CNA.plus Premium has extensive additional practice materials and features which are unlocked once you are signed in. I sent you all the sign in instructions yesterday via email, I also mentioned that we would certainly process a refund for you if you still felt that the CNA.plus premium was not for you after logging in. At this point a refund was processed and your Premium was deactivated. Depending on your banking institution, please allow up to 5-10 business days for this to be reflected on your statement. Diana L.

Response from CNA PlusJun 28, 2021

Thank you for your feedback, Andrea. I am sorry to hear that you feel that way. What we offer is a "pass guarantee", which is money back for your Premium if you fail your official test after successfully passing ALL of our practice tests within 30 days or less of your exam. Regrettably, as my colleague mentioned to you, several of the tests were not completed successfully or passed more than 30 days prior to the exam, which is why we were not able to honor your refund request. We encourage you to keep studying, ace all our practice tests and you'll definitely come back to exam stronger next time around! Diana L.

Response from CNA PlusJun 11, 2021

Thank you for your feedback, Reginald. We are sorry to hear that you have not been able to access your study materials. We received your emails this morning, checked our system and noticed that you might not be logged in. We responded with sign in instructions, please check your inbox and your spam mail for our email and let us at [email protected] know if you are still experiencing issues after following the steps. Diana L.

Response from CNA PlusApr 13, 2021

Thank you for your feedback, Christine. I am really sorry to hear that you are not satisfied with our program, but as my colleague mentioned to you last week, we do not offer preparation for the practical part of your exam, neither do we advertise it. We do have several complimentary videos on our website which we might look into expanding, however, at this time we only provide preparation to written (multiple-choice) test. We wish you luck in your next exam and please do not hesitate to contact us at [email protected] if you have any other questions. Diana L.

Response from CNA PlusApr 13, 2021

Thank you for your feedback, Trina. I am sorry to hear about your exam experience, does that mean that you were not able to pass your written test? Nine out of ten Premium customers pass their official CNA test, and we regret if we missed the mark in your case. It's important to understand that the actual exam questions are not shared with anyone; those are kept secret and are randomly generated from a huge question bank. So there's really no way to know which ones each applicant is going to get specifically (even though our customers report that most of the questions on the real test are very similar to what they have seen here). Luckily, this is exactly the case where our Pass Guarantee is here to protect you. If you didn't pass your written test, we are happy to process a refund for you. Please send us a photo/screenshot of your official exam result to [email protected] so that we can start working on your refund. We look forward to hearing from you shortly and good luck in your next attempt! Diana L