CNA PlusReviews of cna.plus

Response from CNA PlusSep 11, 2023

We're truly sorry for the inconvenience you're experiencing. I've reviewed our records and can confirm that you have an active Premium Plus account with us. We do normally keep clients signed in immediately after the purchase, but depending on your browser settings, your session may time out, requiring you to sign back in. I've taken the initiative to send you sign-in instructions by email. Could you please check both your inbox and spam folder for our email? If you encounter any further issues or need additional assistance, please do not hesitate to respond to our email or contact us directly at [email protected]. Our team is here to help.

Response from CNA PlusSep 11, 2023

Thank you for your feedback and we are sorry to hear that your experience didn't meet your expectations. Upon reviewing our records, I noticed that you reached out to us previously for a refund. Regrettably, our response to you have gone unanswered. I also see that our system indicates that you did log in and practice just a day prior to providing this feedback and so we would like to understand your needs and expectations better to ensure that you get the most from our service. Please consider responding to the emails we previously sent, or contacting us directly at [email protected]. We would truly appreciate more insight into your expectations, so we can assist you better.

Response from CNA PlusSep 11, 2023

We are sorry to hear that you feel this way. We do normally keep clients signed in immediately after the purchase, but depending on your browser, your session may time out and you may need to sign back in again. We've sent you sign-in instructions twice and checked in once again a day later to see if this helped. I checked our system again and noticed that you did not access our system since. So, I will go ahead with making an exception for you and approving your refund request. We are sorry we did not get an opportunity to assist you with your studies.

Response from CNA PlusMar 7, 2023

Thank you for your feedback, Mary. We are sorry to hear that you have not been able to access your Premium plan till now. We checked your account and noticed that you might not be signed in. Usually we keep everyone signed in after the purchase, so there is no need to log out and log back in every time you come to practice, but depending on your browser settings, your session could have timed out. We have just sent login instructions to your email address. Please try logging in and let us know by emailing us directly at [email protected] if you need any other assistance. Diana L.

Response from CNA PlusDec 6, 2022

Thank you for your feedback, Lilian. We are very sorry to hear about your test results. A very high number of our Premium clients pass their written exam, and we regret that we missed the mark in your case. It is important to understand that the actual exam questions are not public; they are kept secret and are randomly generated from a huge question bank. So there's really no way to know which ones each applicant is going to get specifically, still, the material you need to pass the exam is covered in our tests. Luckily, this is exactly the case where our Pass Guarantee is here to protect you. Please contact us directly at [email protected], so that we could check your eligibility for it (please attach a copy of your official paperwork showing your name, the date of the exam and it's result). Looking forward to hearing from you, Diana L.

Response from CNA PlusOct 13, 2022

Thank you for your feedback, Althea. We are sorry to hear that you feel this way. It's important to understand that the actual exam questions are not public; they are kept secret and are randomly generated from a huge question bank. So there's really no way to know which ones each applicant is going to get specifically (even though our customers report that most of the questions on the real test are very similar to what they have seen here). That is why it is so important to complete all the practice tests and it looks like you have only successfully passed 5 of our practice tests. We encourage you to keep studying, ace all our practice tests in every section and you'll definitely come back to your test provider stronger next time around! Diana

Response from CNA PlusSep 27, 2022

Thank you for your feedback, Gabrielle. We are sorry to hear that the questions you received at the exam were not similar to the ones you've studied. Regrettably, I do not see your email address here and there does not seem to be a web Premium account associated with your name. We do offer a pass guarantee for some of the web premium accounts and you are welcome to contact us directly at [email protected] with your exam paperwork and more information about your account so that we can check your eligibility for it. Diana L.

Response from CNA PlusAug 19, 2022

Thank you for your feedback, Roselande. We are sorry to hear that you have not been able to access your Premium plan till now. We received your email regarding this and sent you log in instructions earlier today. Please try following those instructions and logging in and let us know if this still does not work. Diana L.