CNA InsuranceReviews of cna.com

Giving this insurance company 1 star is generous considering how stressful they've made this entire experience for me. A driver insured by CNA hit my car & was found liable to fix the damages. It took months for them to accept liability and have the damages repaired. They assigned me to a claim agent that was never in office, never answered phone calls, never returned phone calls or emails... I even went to her supervisor to try to get a hold of her but he didn't answer his phone or emails either!! And when she finally got back to me, after I'm assuming her supervisor contacted her about me calling and emailing him, she finally called me with an attitude about how busy she was and how she's always on her phone??? Make it make sense... awful awful awful. I'd rather chew my own foot off than ever have to deal with them again.

My husband broke his back on the job and has a claim with CNA and the payments are not handled well at all. They never come on time and they skip week at time. We have suffered and done without food gas and anything else that we needed. We can't get answers about what's going on with the payments. They are sparatic. I hope we are only ones going through this. God bless

This is the worst company. My father died August 31 2024. They finally called me June 1 2025 to say they had approved part of the claim for care. They say checks re in the mail then they never arrive. Every time you call some new minion screws around nothing is resolved. These people are liars and thieves. Run away from this company. Worst experience ever. I will end up suing them as they are horrible.

Absolutely HORRIFIC customer service. They cancel your policy without even notifying you due to nonpayment, yet they don’t send payment reminders, no letters in the mail, or even a phone call? Ridiculous.

Wish I could give negative stars. My parents have CNA long term care insurance and despite medical necessity of needing assisted living CNA refuses to pay. 24 years of on time premium payments. My father passed away 7 months after entering care with no benefits received and my mother is now on hospice and has been denied 3 times. CNA preys on the elderly making them think they are doing something good for their children and instead it causes nightmares for their children. Their practices should be illegal and if I had more money I would hire an attorney.

Terrible. Don’t submit any minor claims they will cancel you.

My late wife took out a long term care policy with CNA about 25 years ago. In 2023 she was diagnosed with Interstitial lung disease and congestive heart failure. She required Oxgen for the rest of her life. On leaving the hospital I did not consider filing a claim on her CNA policy (she would have qualified for it under CNA's guidelines) which I should have, but decided to caretake myself which I did for the next 2 years. By doing so I saved CNA nearly $150k in daily benefits. Did that count for anything according to CNA, although in the contract it was disputable - absolutely no. In December 2024 due to her deteriorating conditions she blackedout and fell over fracturing a vertebae. This resulted in another hospital stay. She was not able to withstand any rehab because of her underlying conditions so she was released to go to a skilled nursing facilty. Her condition did not improve so she came home on hospice care. At this point I called CNA to find out how to file a claim. After explaining the history of my wife's condition, I was informed by their customer service department that the most recent hospital and skilled nursing stays should count towards the 90 day waiting period before benefits would start. I then filed a claim. After a 45 minute telephone conversation where they asked for every detail, about her history, daily notes for her stays, doctors involved with treatment including all contact information. I asked if CNA required me to provide documentation to support the telephone call. I was told that the claims department would contact the facilities and doctors themselves. This is when the nightmare started. Firstly the hospital and nursing home stays were not counted in the 90 days. I recounted what customer service had told me and the answer was we at the claims department make the decisions. Also in spite of the fact that the contract stated the waiting period was 90 days, I was then told that it was 90 service days. According to CNA that meant that in order to qualify for a day we needed to have a home care company approved by CNA to provide at least 5 hours help day. Approved meant that the company had to have a licence in Texas but also to be on CNA's approved list. So not only did we have to wait 90 "service" days until benefits started, we had to pay for the services of the "approved" company as well. We quickly found out that getting approval for anything required reems of paper and a lot of time. Everything took 10 days to 14 days. We received a multitude of correspondence from CNA which also took at least 14 days to receive from the date on the letters. Often the letters contained information which was repetitive and sometimes appearing to be conflicting. At the best it was confusing. When calling CNA, which I did often to try and clarify issues, you always talked to a different person every time. In each call you had to give the "Certificate" number, and every time I had to identify myself as the husband and approved representative of my wife. Talking directly to the claims manager, claims coordinator, or management was out of the question. Every time I called in I was often told a different story which seemed to change on a daily basis. In some cases. it seemed to me dishonesty appeared to be apparent. It seemed to me often that they would tell me anything to get me off the line. I called the entities and in several cases they were often never contacted by CNA. So i put a comprehensive package together with all supporting documentation. The receipt of this package was never acknowledged and further the multitude of forms that CNA demanded to be completed were claimed to have never been received. Also supporting documentation fromsome of the entities, were often claimed to have never been received . In some cases the information had to be sent many times without acknowledgement. It was quite clear to me that the edict of the CNA management was to deny, disrupt and delay everything. Do whatever you can to avoid paying any benefits at all. Make it so difficult, complicated, and costly (because of of the required help), and time consuming. This of course was designed to make many customers just give up. Watching my wife dying a bit more each day was stressful enough but dealing with CNA increased the stress substantially for both my wife and I. Over a 25 year period we paid $38k. She died half way through the waiting period, so we get no benefits, plus we had to pay about $15k in help which we did not need. I can honestly say that CNA is the worst company that I have ever dealt with in my 84 years of living. No wonder they get such terrible ratings I would rate them with 5 negative stars

My grandmother paid $81,000 into CNA LTC. Now 94 yrs old and trying for 2 years to get monies to no avail. Social services intervened and now will be in a nursing home and all assets of her taken by the state of NC. CNA has made our lives miserable. She lost everything and CNA kept all monies!!! FRAUD TO THE HIGHEST!!! Claim#C77081531 look it up to see all of Amys money your keeping from her to save the company money to pay corporate employees a big bonus for a yatch! SHAMEFUL