CNA InsuranceReviews of cna.com

THEY DON'T RESPOND. FRAUDSTERS IN MY OPINION

This company is impossible to work With. All phone contacts are outside the USA and their employees routinely lie about what they promise. I overpaid a premium and was promised a refund. five weeks later a check was mailed but did not arrive. When I finally got through they promised a new check, however, the next day it arrived and I called them to cancel stop payment. They assured me they would and to deposit check. However, they still stopped payment and now told me to wait another four weeks. They also denied that I ever contacted them dispite three calls I made. No way to speak to anyone in the United States. Hope I never need to use the policy but have paid thousands over the past thirty years.

Like many others here, I've had a horrific experience trying to get any form of payment for my 92-year-old mother's care after she spent more than 30 years paying for long-term care insurance. Just submitting a claim is a nightmare--I did what the claim form said to the letter and whenever I called to see why nothing was happening they kept saying they needed more information and more paperwork. Over and over and over again. After weeks of back and forth they finally said that her claim had been approved. Again nothing happened. Despite two care companies submitting endless rounds of paperwork meeting every request from CNA and proving some 60 home visits, the company kept claiming that we hadn't met the policy's 30-day exclusion period to get paid for her care. My mother passed away earlier this month. We still have received no payments. Even worse, she paid a hugely inflated annual premium last month, which according to her policy she is due back in full. When I've called about that (another maddening round of call after call), I've been told variously that 1) her premium would be refunded immediately, 2) her premium would be refunded once I submitted yet more paperwork but it would take weeks; and 3) that she didn't qualify to have her premium refunded (a total lie given what her policy states). Stay away from these fraudsters.

One star is FAR too generous for this sorry company. They make the claim process much too complicated for what it is (a $28,000 policy) and I feel like they do it purposefully to get people to finally just throw up their hands and give up. My 90 year old dad's care is roughly $11,000 per month, and this tiny policy is ridiculous anyway. They require a new care form submitted by the facility EVERY MONTH (on top of the 20+ forms already submitted) like somehow, he's going to get better and his care is going to be less. Geez!!

My mother has paid 25 years, nearly $65,000 in premiums. She suffers from a terminal illness, CNA approved 12 hours a week of in home care for 6 months, then denied further care since she’s healing? From a terminal illness. They are frauds. And thieves. Total scumbags.

If I could give CNA insurance a zero I would when it comes to their long-term care insurance they totally suck. My mom has been paying since 1993 And when we went to get benefits They only gave us 25% because they said that their new policy is that the assisted living homes have to have a nurse on staff seven days a week. The facility my mom is in as a nurse on duty five days a week and on call 24/7 7 days a week! In addition, this was not a stipulation in her original policy and they said that there was a class action in the early 2000s which changed that But of course, we were never notified of this and if we had done would’ve switched to a different long-term care policy. She is in a Catholic taste home which she loves because she is Catholic and they charge 6800 a month which includes everything and we are being told that we could move her to another facility that has a nurse on staff seven days a week and they would pay for it and it would cost them $9300 a month Which I find to be totally ridiculous. They obviously do not have the right people working for them. Their attorneys suck, and I would love to sue them but because they’re so big, they would probably win.

To say that this is even an insurance company is a joke. Completely incompetent- if I could go back and not ever pay a premium to this company, I wouldn’t. Accurate to see this on local news about how bad this company is. They will NOT pay claims! Don’t use this company for your “insurance”.

2001 long term health insurance paid 1,300 a year promised, last year 5,500 now 50.4% increase for same policy. up to 9500 a year or no more and coverage for a year and a few months!!! the costs for this policy went up 545%. so at 77 essentially i am left high and dry. DO NOT PURCHASE THEIR INSURANCE