CMA CGMReviews of cma-cgm.com

Scam !!!! Huge scam scam scam scam they stole my money and my package !!

Absolutely the WORST in the business. I work with at least 5 other carriers on a daily basis and there is ALWAYS an issue with CMA. Not only that but it takes them literal months solve a problem. They take forever to write back to you, their website is awful. Just a terrible terrible company all around. Truly wish they'd go out of business. I would LOVE if we no longer had to deal with them. Just awful!!

They failed to provide the Arrival notice even after the vessel arrived. Two days later, I still did not get the arrival notice, resulting in a manifest hold by customs as the entry could not be filed in time. Their help line is terrible. Spent close to an hour every time I called them and even then the issue was not resolved.

Ik ben zeer ontevreden over CMA CGM. 14/12 werd mijn container verzonden vanuit Antwerpen Belgie naar Dar es Salaam Tanzania. Mijn container zou in eerste insta tie 17/02 aankomen. Inmiddels is de aankomst datum al 9 keer gewijzigd zonder reden en/of notificatie. Op dit moment staat er dat de container 28/03 zal aankomen op bestemming maar bevind zich op Port Klang Maleisië wat heel apart is. Volgens de website van CMA CGM zou het 56 dagende duren. Ik zal niet meer via CMA CGM versturen en raad ook iedereen af hiermee zaken te doen. TCLU4625490

Having been in the industry for 20 years I have never dealt with such a shambles of a shipping company. Roughly 400 containers booked and paid for to ship to Turkey from the UK. Around 1/4 of containers never turned up to load at shippers premises after being booked with approx. 2 months notice. Then around 1/2 of containers that were shipped have been sitting at transshipment port in Beirut for 3/4 months with no advice or updates from customer service even after asking about a dozen times over a few weeks. Have been asking for updates for weeks and weeks, any emails sent to CMA (sales/customer care/exports all in copy) are ignored, asked to escalate to head office - promise of response - nothing. Been asking for ETA of these containers since early January - nothing, they cannot even tell me when my containers are due to arrive. My phone calls are either cut-off or promises of getting called back never happen. Absolute shambles, will no doubt end up in court. Despicable company, I feel for anybody that works here or does business with them - good luck if that's you.

This company service is extremally slow and not efficiency. We requested the invoice to get container release, but, they never, never, never send invoice to us on time, happened so many times already. Because of the this ,our client and our company have to pay extra to finish the job. Compare to another shippers, they are all busy doing their business, such as MAERSK, MSC , COSCO etc., but none of them like CMA CGM, super slow! It's seems like the employee in the CMA CGM is not working at all. So disappoint and don't know why CMA CGM can be the one of the biggest shipper in the world! We are now ask our client, DO NOT use CMA CGM in the future anymore! Not reliable at all.

I have been using cma for some time now. Recently they advices clients and customers that they are now offering about 3week transit time shipment to Ghana which I decided to use in October 2021. My container eta was 29th of November which never happened. I realised upon tracking my container have been offloaded in Dakar Senegal. Till today my container eta keep changing. Items in it were expected to be used for Christmas. In fact I am disappointed because I have a second container that left tilbury on the 9th of November also still not arrived. I am very disappointed in cma and they not telling customers the truth to start with. Thanks

Shameful and bully company I just wanted to let you know that their employees in Lithuania are bullies and cowboys and have no respect to anyone and do not know how to deal with humans I had a container with personal items from Lithuania to Limassol , which they made decisions to delay it at the port Hamburg for 1/5 month on the ground. I will submit a claim to return all my money and just to make people aware that they have no respect to anyone and deal with us like bullies because we are under their mercy.