CMA CGMReviews of cma-cgm.com

My container is one month delay and again showing 6 -7 days delay I send messages to cma customer support team many times but every time same reply and my problem is not solve am sick now it's been 3 month near about since I book my container and it showing delays only.

Very lousy CS response from CMA, each reply on the same issue opens a new ticket with them instead of compiled. Have to wait almost a whole day to get couple of responses. Each reply showed no interest in resolving the issue or provide options. Other carriers are more flexible in terms of reinstating booking cancellations.

I have a container which grounded in Houston on Aug 8 2022. Today is Aug 17 2022. The container is still in Houston. When calling import customer service, you stay on hold for hours upon hours. They say leave your number and we will call you within the hour, hell no. You never get a phone call back. When things go smooth they are pretty good ocean carrier. But good luck in trying to get answers to why the container is still stuck in Houston.

They are holding my container hostage! It has been on the rail for a month. Coming form Vancouver to Minnesota. This, in my 15 year of experience, usually takes a week. I paid in full for shipping and duties. $38,000.00. Final payment was made on 7/10/2022 The shipment is now here and grounded 2 days ago!! Last free day is tomorrow. They say the container incurred Customs inspection charges. And I have to pay 2400.00 for those fees before they will release PU#. When did this inspection take place?? I paid my customs and duties charges a month ago. When it arrived in Vancouver. Why were the charges not communicated until yesterday? Did Freigtos or Ex-freight Zeta know about these charges and not communicate it? Did CMA make up these charges? Is this just a scam to get more money from the customer ?Ocean freight is complicated to navigate and most will just pay it and not even know they should ask a question. The supply chain problem starts here!!!

VERY BAD experience with CMA CGM, three time I give booking in one day, but they don`t give me booking. Booking is only for favorite costumers, Totally corruption in CMA CGM PAKISTAN

THIS IS THE WORST F**KING COMPANY EVER .DONOT I REPEAT DO NOT USE THIS COMPANY THEY ARE EXTREMELY SLOW AND WOULD KEEP PUSHING BACK YOUR ETA TIME. THIS IS THE FIFTH TIME THEY PUSHED BACK MY DELIVERY DATE ITS LIKE EVERY TWO OR THREE DAYS THEY ARE ADDING EXTRA DAY ON MY ETA TIME I HATE THESE LIERES AND HOPE THE BUSINESS GET SHUT DOWN I WILL BE TAKING THEM TO COURT

If there is a zero star I will choose it. Their staffs in Singapore office only knows how to say 'everything is indicated on the arrival notice'. We paid for the arrival notice on 27 Jun 2022 via a personal bank account and they did not even reply, refused to release our container to our haulier and they did not mention anything till we called them only to say they don't accept 'cash'. I told them we did a bank transfer which means it's not cash. They then changed their tack and said 'We do not accept personal account bank transfer'. I said fine. We transferred again from a corporate account. They said they will refund the money to my personal bank account. After several correspondence only did I realise they needed my ID, a refund letter, bank details and their invoice to process refund. After that, no reply. I emailed their so called ecustomerservice email which is so bad, then they sent an email to show me their international office which obviously did not solve my problem. Then I had no choice. Email their Singapore office again. Then their international office replied the long email to say they are closing the ticket since we are in touch with their Singapore office. Like hey, if you are going to check every email from your ecustomerservice email then why could you not solve the problem to start off with? What is the point of hiring so many useless staffs all over the world when they are just pushing the job to everyone else where in the world? Your carrier service really is horrible to the maximum!

Never deal with this company. You may lost money and time