James L P.
Wyndham stole $10,000+ from us.
Wyndham stole $10,000 from us. My partner and I were aggressively sold a "vacation ownership" plan by Club Wyndham under their name and (it turns out) multiple other names including Wyndham Vacations, Wyndham Destinations, REI, Travel & Leisure, and more. This happened because I happened to stay at Canterbury Hotel by Wyndham one night because they were cheap on Booking.com and was reeled into what they said was just an informational meeting (for which I would receive $150 Uber gift card - didn't even get that). This was all under false pretenses and misrepresentations, as they went to great lengths to indicate they were NOT a timeshare and offering nothing even resembling a timeshare (turns out at the very end AFTER agreeing to one type of service, that they completely switched it up on us in a quick series of high-pressure tactics including making us late for later appointments, separating us and excluding the sales agents as well, saying this was required by law, and Richard Ford and his financing manager Ian said that contract details that looked different from what we had agreed to in our negotiations just minutes beforehand were merely insignificant particulars/legalese that would have no effect but an "increase in value for you our customer". This was all explained AFTER we had agreed to previous terms with Mel and Ricky their sales agents and supervisor. These coercive terms were never acknowledged. We were told things that later turned out to be completely false—including that we could easily cancel if it didn’t suit us, that our money would be refundable if we hadn’t used any services, and that it would save us money on future travel. None of this was true. After leaving the presentation, we immediately had buyer's remorse—but Wyndham had structured the entire transaction to bury the so-called “rescission window” in dense legalese, and by the time we figured out the truth behind their deception, they smugly informed us that we were “outside the cancellation period” and refused to return a dime. The reality? We never once used the service. Not one night booked. Not one benefit received. Just $10,000 gone and more, and they continue to charge hundreds of dollars every month to my account for maintenance when we never even attended an orientation to BEGIN using their services. These charges themselves are clearly fraudulent and come from different shell companies all related to Wyndham and claim unlimited authority to charge my account whenever they want. I had to remove the money from our Redwood Credit Union accounts just to stop them from taking any more, as they made dozens of attempts since this happened in May. Customer service has been a dead end. We tried contacting every number and every name they gave us. Mel, the sales agent, ghosted us. Her boss Ian refused to help. Ricky, the "supervisor," outright lied to us and ignored our texts even after personally assuring us he'd “always be available" and offering himself as the point person This is a consistent pattern of behavior: polite lies up front, then total disappearance when you ask for accountability. Wyndham’s sales model preys on people’s trust and emotions, weaving a fantasy of affordable luxury travel and then locking you into a contract you cannot escape—while delivering nothing. It's a bait-and-switch wrapped in smiles. This company should not be allowed to operate like this. If any other business took $10,000 from you for a service you never used, then told you “tough luck,” they'd be charged with fraud. But Wyndham hides behind legal fine print and predatory contract terms designed to trap ordinary consumers. We are demanding a full refund and will pursue every avenue necessary to expose and shut down these deceptive practices. Wyndham’s executives know exactly what they're doing—and it’s morally and legally reprehensible. Avoid this company like the plague. The only "value" you’ll get is from your sanity, your money, and your peace of mind if and when you recover from their predatory tactics.