Club Quarters HotelsReviews of clubquartershotels.com

We had a room booked but very last minute we were snowed in where we live no trains I requested a refund or Part refund they refused with out discussing. I strongly recommend you don’t use this hotel

Tiny (as in miniscule like an interior bottom deck room on a Carnival cruise ship!), dirty, worn out rooms. Furniture needs to be thrown away, including, the worn out mattresses that are just painful. No amenities anywhere at all; nothing, nada, zippo, fuggedaboutit! Poorly managed with NO service. They would not even bring a box if tissues to the room after saying they would three times, so I finally had to go down to the desk and fetch it myself. No housekeeping. Why are these people still in business?! Worst of all, they promised at least a partial refund and then refused to provide it.

Requested an early check in at the Club Quarters Hotel Trafalgar Square for a surprise birthday weekend and got a list of charges and a reprimand for not having booked an extra day if I wanted to check in early. With hospitality in the UK experiencing such a hard time, I recommend you train your staff to offer better customer service.

Called before making my reservation to enquire about facilities, breakfast, and parking, etc. On arrival was informed that the 'so called parking facilities' was a 20 min walk away and a cost of almost £50 per day (it was also raining). The room was tiny, the decor was basic, dated, and tired, and the shower (hmmm I am being generous here was barely enough room for one person covered by a flimsy cheap looking curtain. The breakfast was also an additional £18.00 although I was told it was part of the booking. At £200 a night this establishment was nothing better than a backpackers hostel in drag and to add insult to injury, I have just found out that they have overcharged me by 50% (approx £300.00 from my credit card although providing an invoice, approx £200.00) for my stay. At best gross incompetence for a '4*' establishment but based on my experience I am more inclined to think the worst.... be careful and check your statement after leaving this establishment

I was in New Orleans, my flight to Philly was delayed and I lost my connection in Philly. I needed a room once in Philly (the only available flight Philly-Rome was the day after), so I made a non-refundable reservation. 30 minutes later my flight was delayed again to the next morning, I didn't need anymore that room, I asked for a (at least partial) refund. It was only 30 minutes after the reservation..They charged the full amount from my credit card. I believe that sometimes you can close an eye .. the hotel didn't have any cost from my reservation and had the room immediately available for anyone else. I know it was a NON refundable, but I was 100% sure when I booked, I lost my connection and I had to find an accomodation in few minutes before the flight departure.. Never again with Club Quarters!