ClubfurnitureReviews of clubfurniture.com

Dealing with this company has been a complete NIGHTMARE! They said 6-8 weeks for delivery. I ordered my furniture on September 15 and didn’t receive it until January 6. That’s 16 weeks. Also, their “INDUSTRY LEADING ‘BUY-IT-BACK’ GUARANTEE” is a complete sham and borderline fraud. After I had finally received the furniture, I called them on January 12 to set up a return and refund. The furniture was not picked up until April 14 (3 months). It is now May 28 (another 6 weeks) and I still have not received any refund. When I talk to customer service, they say they cannot refund until they have received the furniture back and blame the third-party transportation company for taking so long. It is not in their control, they said, completely shirking any responsibility for the problem and making me, the buyer, bear all the burden. Still waiting for my money and wondering if I have just been shafted by an internet scam. I suppose I am going to have to resort to a law suit to remedy the situation. I would give Club Furniture negative stars, if I could.

Ordered two armchairs and a sofa from Club Furniture. For the past three weeks I’ve been chasing them because they “don’t have the sofa” and can’t give me an ETA — leaving me potentially stuck with two armchairs I don’t want on their own. I’ve called at least five times. Every single time I’m told they’ll “look into it,” contact manufacturing, and call me back. They never do. Three weeks later, I’m still being told the exact same thing. At this point, the only predictable part of the experience is the lack of follow-up. I’m sure this will get the usual response about how sorry they are and how they strive for excellent service — but what would actually help is a real update and someone taking ownership of the issue. Just wait and see the pointless reply below — no action, just words.

It’s been 14 weeks since I ordered two chairs. I still do not have them. I would definitely steer clear of this company.

One person household no pets and the sofa has broken down in 8 months with gentle use. Awful. I contacted customer service, which was about as helpful as a glass hammer. The sofa is pilling horribly - their answer was to go out and buy a fabric depiller. Seriously. The cushions need to be reshaped daily. Their reply was that is consistent with down pillows and I need to just reshape them. The fabric is so rough, I am now looking at buying a slipcover for an 8 month old 3K dollar sofa, and both customer service and the manufacturer just couldn't be bothered. The manufacturer says they will send new cushion inserts. Likely the issue will be the same. I am beyond frustrated and am so sorry I bought this sofa. I would welcome a trade out or SOMETHING. Just horrible.