Club 1 Hotels, LLC.Reviews of club1hotels.com

I have used them a few times before however after a fraud charge no one is answering.

Do yourself a favorite and do not order from this website !!! It’s a fraud! Imagine yourself you are 10 hours flight from home with 2 small children, you get into hotel after you booked and payed amount of more then 4k$ 4 months a head . You get into the hotel and they are saying to you that your order was cancelled by some middle agent and they don’t have any available rooms for you . Of course not on the price and type of room you booked! And you are calling to this club 1 service hour and hours no Answer calls message email or nothing !! We had no choice but to repay the all stay again ! And no we are changing this fraud company yo get our money back ! Be safe from this club1 hotels Maybe you will save 100-200 dollars but the pain and shame is from hall

The member service is terrible, they say they refunded me a canceled reservation and that was not the case. They don't respond to emails.

Ladies and Gentleman, Several times the Hotels told me that they did not get my bookings, eventhough i did get confirmations and i did pay already.club1 did not reply.i could not use my several bookings that i did pay already.it was a long time ago but its still sad.

What a joke these guys are! I haven’t done anything fraudulent as they came up with. They are actually the fraudsters. They keep sending you emails to write reviews and get $20 off your next booking, then when you try to redeem your discount they simply block your account and cancel your reservation without any warning. That is actually the reason why they have so many apparently good reviews on here, cause they “incentivize” customers to write them which is actually against Trustpilot T&Cs. Also the phone number provided doesn’t not work - it will ask you to send and email no matter if it is an urgent matter or not. And you’re lucky if they actually even reply your email.

I made a reservation and selected to use my available points to reduce the cost. However, after checkout my credit card was charged the full amount. So I immediately canceled that reservation as it was fully refundable and made a second reservation using my points. Again, my credit card was charged the full amount. This wasn't user error as we had just made a booking under my husband's account using points without issue. So I reached out to customer service and asked them to fix it, to take my points and refund the amount to my credit card. They said the did this. However, they somehow attached it to the first reservation, which was already canceled and fully refundable in the first place. This was over a month ago. For weeks I have been reaching out to customer service and never get a reply to emails or online support message requests. I have tried calling but can never actually talk to someone. One time I got someone to respond to the text message option. This person was snide about the amount I was due and assured me it would be handled in 48 hours. That was 11 days ago. However, I still haven't received the refund and no one will respond to further messages.

This company is shady! I've purchased many hotels over the last year and they have taken a turn this year. I canceled a refundable hotel purchase, they didn't refund me. After reaching out to them they said they would refund me. 6 weeks goes by and I filed a charge back from my credit card. They started randomly charging all of my credit cards. I reached out to them, they said they'd have accounting investigate. Absolutely no communication, just random unauthorized credit card charges.

I booked my room at a resort in the Dominican Republic for a birthday weekend getaway for my son's 13th birthday. I also encouraged my mom to use this site to reserve her room. I reserved my room first and they ask for the age of the child which I inputted 13. As I was trying to confirm the reservation (on their site, it was unclear which rooms were all-inclusive and which ones were not), the age of the child kept defaulting to 1 year. I believed once I actually paid for the reservation, it would correct itself however did not think to check on that once I reserved the room. My mom then booked her room for 2 adults and paid the same price as me. So I assumed it was based on double occupancy like any other room you reserve. I show up at the resort and they advised me I booked the room for 1 adult and 1 child under age of 1 which I advised was incorrect. They advised I needed to go back through who I booked it with so I called Club1Hotel. No one answers the phone however you can text or email them. I received a call and when I explained my issue, I was advised by a male person I had done the reservation wrong and there wasn't anything I could do about it. I would need to pay for the extra person which I asked why would I have to pay for an extra person when my mother booked the same room for the same price for 2 adults. He kept telling me since I made the error and this never happens to anyone else, I would have to pay to fix it. I advised the person his customer service skills suck and he said "F*** you" and hung up on me. I proceeded to send an email to the company requesting to speak to a supervisor for the unprofessional behavior. I get a response saying since it was my error, there wasn't anything they could do to help me, not addressing my request for a supervisory call. Their mistake cost me $237 extra which is completely unfair. The resort stated they do not know how much I paid as they do not get any money from the company until AFTER I check out. The company refuses to acknowledge any errors and was very rude to me. I'd NEVER use them again and I suggest nobody else do.