Clover HealthReviews of cloverhealth.com

Associates are not very knowledgeable, usually creating more questions than able to give answers.

This Company absolutely sucks! It’s January 2nd and still no dental card. But ok I’ll wait for one . I ask for them to just give me the number so I can give dentist and I was told no. I dropped them 4 years ago for terrible service. My insurance felt area and thought give a try. I’m so dumb

I switched from traditional Medicare to Clover Health during open enrollment in 2025. A disaster. I have received nothing, no welcome kit or information kit or card. I learned someone at Clover had changed my address. It takes 10 days to get a return call from someone who is incompetent and ignorant and unable to solve any problems. Clover operates in only five states and appears to be a shoestring operation. I will switch out as soon as I can. I am very skeptical such a company will survive.

Big waste of time, they claim they want to give rewards but then they make it impossible to obtain the rewards, seems like it is an intentional deviously designed games that frustrates the people and makes them forego the finds. To tell me the requirement for an annual wellness visit is not the same thing as an annual check up with my primary physician is an absurdity, and then put me on hold to send their agent to my house, to give me the "wellness visit" a week after I had the check up, and then after waiting on hold they can't give me a date and time, because its "not loading", all along annoyingly confirming my identity four times, as my call is transferred to each new agent, - and then to come online and see the have a rating of 2.3 out of 5 stars. Every time they call I have to get off an important call, or every time I call them I have to take an important incoming call, and then the process has to start all over. So far all this Clover Health is doing is raising my blood pressure 40 points with aggravation. **I am updating this horror story to say that after abusing my entire day they wrote back to give me the time and place of my wellness check appointment, which I was told would be a visit to my home, and when there email arrived it's for me to go to Jersey City, over an hour away from my home, in ten weeks. I already had the annual check up and this is what this criminal organization is putting me through? So I guess they think people have nothing better to do than spend day after day on the phone with them. But really I will be spending my time in the phone with the consultant expert who put me in this horrible company. Horrible treatment. Just horrible.

This place causes more inconvenience than going into the clinic. They consistently drop appointments (it’ll say you missed the call even when it never showed up in chat) causing you to rebook again and again, will say they’ve faxed your prescription to the pharmacy when they didnt (happened almost every time), and the support team never apologizes for any of these issues. What’s the point of using this platform to see a doctor when you will either never see a doctor or never get your prescriptions anyway?

Clover Health uses Dentaquest (under Sunlife) which has been an absolute nightmare to deal with for dental and vision. Almost every "in network covered provider" has told me they will not accept dentaquest. The ones that do are 40 or 50 miles away. Trying to reach a representative at Clover Life is also difficult. Their telepromp system makes no sense whatsoever and it takes almost 4 minutes just to get someone on the phone. They ask you to "press one to enter your member number". Why do I need to press 1 to enter my member number? I'm not even sure that I need to enter it, and if I do what do I need to press one to do that? I've never seen any company operate this way. DentaQuest should be investigated and clover health is not doing enough for their members that have to navigate through this terrible experience with their chosen dental and vision provider.

great plans, but horrendous customer service fro non caring, non professionals - almost impossible to get phone call thru on a timely basis, + impossible to get reliable answers - they gave their pharma administration over to cvs/caremark, which is a total fiasco + totally inadequate -

I have had multiple problems with Clover Health. First one it took me 7 minutes to go through the prompts to talk to someone. I had to call to see if a procedure was covered. It was the only question asked of me was it at a Surgery Center or Hospital. I was give a copay amount I knew that there would be one. But when checking in for the procedure was now out of network and the copay was doubled.. I was in shock. I called and asked why and was told that it was out of network. So make sure before having work done. ask, ask questions about every think so you don't end up surprised..