Jeremiah M.
Processing of my order, and not lasting as long as advertised
I had made my order on a Thursday night, so I expected my order to be processed on Friday and then shipped within a few days after that, but my order wasn’t even processed until Monday, though thankfully it arrived before I left the country. As for the actual cologne that I ordered, I got the Rouge Veil No 13 and the first two days I used it, the scent lasted all day with it being more subtle towards the end of the day. However, beyond the third day that I used it (I wasn’t using it everyday either) the scent only seemed to last for 2 hours before it completely disappeared. I doubt it was that I was going nose blind because even others couldn’t really tell I had put cologne on after 2 hours. So I’m disappointed in those two things and for that reason I put 3 stars, though the product itself for the price I would give 4 stars because it has not consistently lasted all day like it was advertised to me even if I shake the bottle before use. Edit: I have changed my review to a 2 star instead of 3 because the Clone Store responded to my 3 star review inviting me to reach out to them so they can make things right, however, it has since been a full week since I sent an email to the provided customer support email that they have listed and they never responded. So not only did they lie about how long the scent would last, but they lied about trying to make things right. I would not waste my money buying from them if you are looking for a trustworthy company to purchase from. Edit 2: Shortly after I lowered my review from a 3 star to a 2 star, I received an email from The Clone’s customer service team. And things were going well regarding communication, or so I thought. I had communicated that to make things right I no longer would want to purchase anything more from this company after the continued disappointments, so instead I asked for a partial refund. I was planning on raising my review from 2 stars to potentially 4 stars if the customer service team could make up for the poor experience I have had thus far. However, instead of merely disappointing me they disregarded what I said and disrespected me by ignoring my request for a partial refund and instead gave me a $10 gift card. Now tell me why I would want a $10 gift card to a company that I would never like to purchase from again? I wouldn’t even be able to purchase a whole new bottle of cologne without spending more of my own money, which I absolutely will not be doing for this company. It would have been better if they simply told me they could not give me any refund at all and not given me a gift card. At least I wouldn’t have felt slapped in the face after wasting my time giving a detailed explanation while working with their customer service team in hopes that they could improve their communication between their company and their customers. So for that reason I have brought my review down to 1 star. I do not desire to be rude or disrespectful about this, there is a lot more I could say, or even recommend alternatives, but due to this company’s greater desire for your money rather than satisfaction, I just want everyone else to know that they should deeply think about if they want to purchase from this company. Because yes, if everything goes well with your purchase, you will enjoy this product (4 star for the scent, 3 stars for the longevity), but assuming you have an experience similar to mine, I pray you have a better experience with the customer service. But at least as of right now (February 20, 2026) if you are a new customer who is not entirely sure about purchasing, do not purchase anything from this company unless you are willing to take that risk. Obviously my experience is subjective to me, though I hope everyone else has a better experience than I have had thus far.
Response from The CLONEFeb 10, 2026
Thank you for your honest feedback 🤍 We’re glad your order arrived before your trip, and we’re sorry the processing time felt slower than expected—orders placed Thursday night are typically processed the next business day, and we’re working to speed this up. Regarding Rouge Veil No.13, we’re also sorry the longevity wasn’t consistent. Scent wear can vary by skin chemistry and conditions, but we understand how disappointing that can be. Please reach out to our support team—we’d love to help and make this right 💛