Danny C.
Well the sample pack was great so I…
Well the sample pack was great so I decided to join and get a subscription. When my order arrived I only received 1 of the 2 bags I ordered. I sent them everything I had on the order and I am still waiting to here about the rest of my order. The coffee is great but so far the other side is lacking. Might have to stick with just my Atlas coffee subscription.
Response from Clockwork Roasters LLCOct 21, 2025
Thank you so much for giving our coffee a try — we're thrilled you enjoyed the sample pack and decided to subscribe! That means a lot to us. I'm really sorry to hear that only one of your two bags arrived. We’ve recently changed carriers to improve our shipping reliability, and we’re actively investigating what went wrong with your order. This isn’t the experience we want for you, and we’re committed to making it right. To help us resolve this quickly, could you please reach out through our website’s contact form? That’ll allow us to track your order details and get the missing bag to you as soon as possible. Thanks again for your patience — we’re working hard to ensure this doesn’t happen again. Warmly, Clockwork Roasters