ClockParts.comReviews of clockparts.com

I ordered a replacement clock that never worked, stopped every day multiple times. No reply from customer service about returning for a replacement or refund. I wasted $60 on this piece of junk! DO NOT ORDER FROM THIS COMPANY! 12/30/2025 - UPDATE ClockParts.COM has sent us a replacement clock, finally, but with no prior contact, at no cost to us. Satisfied.

Not very customer oriented. I did not realize this company did not take returns -the web site says all sales are final. I ordered two clockworks, one didn't fit and the other won't keep time. They did take my return as long as I paid shipping and they charge a 20% restocking fee. Got a return auth for one, they ghosted me when I asked about sending the second one back.

I am building a large clock and had some basic questions about space requirements for various movements. Tried to call dozens of times but always got the answering machine and was always directed to email customer support with my questions. Customer support replies were not timely and did not answer my specific questions. Lots of excuses on the answering machine for not answering... covid? Weather? Come on, that's pretty lame. I do not recommend ordering from this company if you expect any kind of customer support.

I ordered some clock parts online at clockparts.com After completing the order I noticed the part number was incorrect. I called and got a recording about changed business hours due to COVID? I sent an email and explained the order was incorrect for the clock mechanism and regencies the correct one. Received a reply saying order was submitted to customer service and would be updated when possible? I responded thanking them for the reply and waited. Logged into site to see status. Still showing wrong part. I emailed again. Received email that order was shipped showing wrong part number. Emailed back… Yesterday 6/30 I ordered parts on Amazon. Of course ClockParts was not listed. Received and fixed my clock. Contacted through email “April” that the part shipped was wrong and I requested an RMA# number for refund. She replied “Company Policies” require I pay to ship back. But there is “No Refund” Only warranty. Filed a complaint with BBB which I discovered this 40 yr old business was not part of. I was told by April that the documentation would not show correct part number because it was done through the back door. IT term for changing within the app. However they could have then updated invoice and account status. That would mess up inventory, apparently not an issue here. As I was filing my complaint I thought I would check tracking number. My account does not exist, and order number doesn’t either. Seems very crooked. Do not buy anything here! Although it’s not going to kill me to lose $27, I believe that getting the word out is important. Businesses should honor their mistakes not profit from them. Upset yes! No good faith here. 80% customers on this site give a “low” rating. Should have looked them up before ever considering a purchase. Don’t know when the parts will arrive. Was fixing my Dads clock in Vegas and live in Southern California. Shortly after posting this, they sent me an invoice copy with the correct part number. No tracking number, there’s no point because I don’t have any use for this. Not even worth the money lost. Should have played a slot machine, the odds would have been better. Very bitter I got ripped off.

Original shipment was missing two parts, contacted them immediately. Customer service took three days to respond, which was after a follow up email from me requesting a response and then they only responded to one part of my email. Then I was putting together the movement to test it and realized the movement had no lock nut which their documentation says are included with all movements. Again, multiple requests and I get an email says she would have to submit another "replacement" request if I still want the lock nut. I immediately responded that Yes, I want the lock nut, I paid for it. Another business day and still no response. Horrible distribution and really terrible customer service. It is now two weeks after I received the original pieces and still do not have and have not been shipped all of the parts. STAY AWAY FROM THIS COMPANY.

I ordered a pendulum for my grandfather clock and it had the wrong kind of hanger on the top so it won't work. I've tried to get help from their customer service with no help at all i paid 100 00 dollars for it I'm trying to return it and no one will respond to my request terrible company

Missing parts that I paid for. Little to no response when I let them know what was missing. Ordered a few times from here and there is always a problem with my order. No more! Do not order from clockparts.com!

Made an order of 4 items, totaling $147 shipped. One was a clock face, of which they sent the wrong one. I sent an email to support for which they replied they sent the correct face, I ordered it so its mine. funny thing is, the email she sent back to me had my original order on it. You can scroll down and see the face and its part number, toss that in google and it takes you to the part I wanted, not what they shipped. They basically told me to pound sand and never replied after that. Can not recommend avoiding enough. bad policies, bad shipping department and bad info on the site. And lastly, one item was a $92 clock body. On the clock body website page, THEY show hands that they recommend for THAT body. The hands do not fit, so basically none of my order was right.