clixlo.comReviews of clixlo.com

Response from clixlo.comJul 30, 2024

Dear Mark, Thank you for sharing your feedback. We sincerely apologize for any confusion and frustration you experienced with your recent purchase. We understand that you felt the 14-day money-back guarantee was not honored and that the offer did not meet your expectations. We want to clarify that we did process your refund within 4 hours of your request, adhering to our 14-day money-back guarantee. Please check your email for the confirmation and let us know if you have not yet received it. Our lifetime deal includes a comprehensive range of features with unlimited usage, including unlimited websites, funnels, pages, forms/surveys, domains, blogging, calendars, appointments, products, payments, invoicing, upsells, order bumps, pipelines, courses, memberships, social planner, communities, reviews, conversations, reporting, automations, affiliates, CRM contacts, staff & users. With a one-time payment of $97, you gain access to features that competitors typically charge $297 per month for – translating to over $3,500 annually. Over a span of 10 years, this amounts to savings of more than $35,000. Our aim is to provide significant value and long-term savings to our customers. It is important to note that while almost all features are included with unlimited usage, certain services like SMS, phone calls, and AI services are not included for life due to third-party costs. These exceptions make up only about 5% of the total features offered, so it is not a fraction of what is shown on our pricing page as stated. We appreciate your patience and understanding as we work to improve our communication and services. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected] or send us a live chat at clixlo.com. Thank you for giving us the opportunity to address your concerns. Best regards, Customer Support Team Clixlo

Response from clixlo.comJul 30, 2024

Dear Ronald, Thank you for sharing your feedback. We sincerely apologize for any confusion and frustration you experienced with your recent purchase. We understand that the lifetime deal did not meet your expectations, particularly regarding the inclusion of all features. It is important to clarify that while our lifetime deal covers many features, certain services like SMS and phone calls are not included for life, as these costs are controlled by third-party providers. This information is mentioned on our pricing page, but we regret if it was not clear enough. Regarding your refund, I can confirm that it has already been processed. You should have received the full amount of $164.00 USD. Please check your email for the confirmation and let us know if you have not yet received it. Additionally, we’d like to emphasize the value of our lifetime deal. With a one-time payment of $97, you gain access to features that competitors typically charge $297 per month for – translating to over $3,500 annually. Over a span of 10 years, this amounts to savings of more than $35,000. Our aim is to provide significant value and long-term savings to our customers. We appreciate your patience and understanding as we work to improve our communication and services. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected] or send us a live chat at clixlo.com. Thank you for giving us the opportunity to address your concerns. Best regards, Customer Support Team Clixlo

Response from clixlo.comJul 30, 2024

Dear Cruz, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent attempts to cancel the Yext service through Clixlo. We understand your disappointment and want to clarify a few important points regarding the cancellation process. Yext is a third-party provider, and as such, cancellations can sometimes take additional time to process on their end. Additionally, there is a 3-month minimum requirement before cancellation can be completed, which is stated during the signup process. We regret that this information may not have been clear, and we apologize for any confusion this has caused. Your experience with the ticket process and continued billing is certainly not the standard we strive for, and we are taking steps to improve our communication and support systems to prevent such issues in the future. Regarding the personal information issue during your account setup, we are sorry for the oversight and the inconvenience it caused. Ensuring our customers’ details are accurately reflected is important to us, and we apologize for any distress this may have caused. Please be assured that your Yext service has now been canceled. If you have any further questions or require additional assistance, please contact our support team directly at [email protected] or via live chat at clixlo.com. We value your feedback and are committed to resolving any remaining issues. We appreciate your patience and understanding and thank you for giving us the opportunity to address your concerns. Best regards, Customer Support Team Clixlo

Response from clixlo.comJul 14, 2024

Hi Kevin, We’re genuinely sorry to hear about your recent experience with our company. We strive to provide the best service possible and regret that we fell short in your case. We understand your frustration with the delay in support and the issue with your course disappearing. This is certainly not the level of service we aim to provide. Our support team typically responds within 24-48 hours, but it’s clear that we’ve not met this standard for you. For that, we sincerely apologize. To resolve this promptly, please visit clixlo.com and start a live chat or email us at [email protected]. We prioritize every request and answer hundreds of tickets daily from our 20,000 users. Regarding the AI chatbot, it successfully handles 80% of our inquiries and has received nearly 95% positive feedback. However, we are continuously working to improve its functionality to provide more effective assistance. In the meantime, our live chat support is available Monday to Friday from 9am to 5pm PST. Additionally, our knowledge base with numerous help articles and video tutorials is accessible here [link]. We understand the impact this has had on your business, and we’re committed to resolving the issue. If a refund is necessary, we’ll ensure it’s processed without further inconvenience to you. Thank you for your feedback. It’s crucial for us to learn and improve from experiences like yours. Best regards, Team Clixlo

Response from clixlo.comJul 2, 2024

Hi Steven, Thank you for bringing this to our attention, and we’re truly sorry for the trouble you’ve experienced. 🌟 First and foremost, I want to assure you that our website is secure and free from malware. Occasionally, antivirus software like AVG can flag legitimate sites by mistake. We’re working with them to resolve this issue quickly. Regarding your texts, we apologize for the delayed responses. We strive to provide prompt support and regret that we fell short this time. Our live support is available Monday to Friday from 9am to 5pm PST, and we are here to assist you with any concerns you may have. Please provide your contact details, and we will ensure a representative reaches out to you directly to resolve this matter and help you get started with our software. Your feedback is incredibly valuable to us and helps us improve our services. If you need further assistance, our live chat support is available, and you can visit our knowledge base at help.clixlo.com for hundreds of help articles and over 225 video training tutorials. Thanks again for your patience and understanding. We’re here to help and ensure you have a smooth experience with Clixlo. Best regards, Team Clixlo

Response from clixlo.comJul 2, 2024

Hi, Thank you so much for your fantastic review! 🌟 We truly value our customers and appreciate those like you who take the time to write an honest review of our software and your experience. It's important to note that while 95% of happy customers never leave a review, 95% of unhappy customers always do. This can sometimes skew the true user experience, so your positive feedback means a lot to us! If you need any help, our live chat support is available Monday to Friday from 9am to 5pm PST. We assist our 20,000 users daily with hundreds of tickets, and we would love to help you too. Additionally, our extensive knowledge base is available here with hundreds of help articles and over 225 video training tutorials. Thanks again! Your support and feedback inspire us to keep improving and providing the best tools for your business success. Best regards, Team Clixlo