Clinic SecretReviews of clinicsecret.com

From the start, this company dropped the ball. The promise of buy and receive within a week was false. ( Strike one) I had to email them a week after with no update, only to be told " hey! We'll have it out within 24-48 hours MAX. Sorry about that!" I emailed them again 5 days later to ask what was up and was told " sorry for the delay, but it'll ship soon!" we were two weeks out at that point. It was important to know when it would arrive as my work has me in other locations, and there is no way to update the shipping. There was a very real problem of it might arrive, I am not home, and it would sit outside in the Texas heat ( over 100 ) for up to eight hours. It did finally arrive, minus the free gifts promised. I emailed them and said " Hey! The free gifts promised aren't in here. Are they shipping separately? " I was told they were having issues with their distributor, and would send it out as soon as possible. ( strike 2. Communicate with your people so we don't have to constantly email to you to ask what's up) When that did arrive, it had two of the three free things promised ( the water bottle and the ice pack, but not the tension balls) Strike 3, and the the part that makes them just deceptive: I purchased 3 months to see if it would work. I could not afford 6 months all at once. Even with 100$ off, its close to 600$. They will call you and try to get you to get the additional 3 months with that discount, and promise if it doesn't work, you'll get a refund. ITS A LIE You have to have purchased 6 months upfront to qualify for a refund. You have to be under 6 months of continuous care to qualify for a refund. If you purchase 3 months, and then refill it ( even at that initial call) you are disqualified for a refund because a second purchase is proof that it was working ( That's on their site) These guys are deceptive. They do not communicate when there are issues, and leave it up to you to ask them what's going on. They do not hold to their promises, and they word their satisfaction guarantee to trap you and benefit them. I wish I would never have interacted with them. I will tell everyone I know to not. Full disclosure: They did refund me 50% of my purchase after I laid this all out. It's not enough. I should have been fully refunded when I explained the product did not work. The person who called me and tried to get me to buy more should have explained I would never qualify for a refund. Run from this place. They also have a D+ on BBB

I was clinic secret customer for 6 months, do you want to know how many times they call me to ask about my progress ? 0 times. They don’t care, they just want to sell. And quality is bot good.

I was in GLP1 from Clinic secret for 9 months. They are scam. Don’t buy from them.

Do NOT trust! Still awaiting my refund. I had to deny the charge with my bank and it is under investigation. After the doctor approved my prescription and said my medication would ship shortly IT NEVER DID. I contacted EMILY and told her to refund, we were heading out to travel. Lo and behold I get a Fed Ex tracking number. GOOD TRY EMILY, I told you to cancel, you guys took WEEKS to even reach back out to me. WE ALREADY LEFT ARIZONA SO THE PACKAGE WAS RETURNED. I will follow up with the outcome. STILL NO REFUND, working with Chase on this dispute

I just received a random text from them. They know my name and phone number yet I have never inquired about them nor have I signed up for anything and for this I do not trust them.