Climb CreditReviews of climbcredit.com

Worst customer service I have ever experienced 🤬 I was told that they have no proof of any payments on my account for almost 12 months. I have proof of every payment. They have done absolutely nothing to fix this. I would definitely not recommend!

PLEASE IT IS NOT WORTH IT. They are scammers with unrealistic expectations and leave you to the wolves when you are going through hard times. I tried to ask for help and they left it up to my school which my school had no plan of action for help and because it’s in between the two schools, this situation floats in limbo

I called the number provided for customer support to confirm the details to insert in the loan forms and they said they only handle the loan after I complete the forms. so who should I ask about the form? they had no clue and didn't understand why their number was on the site. The chat feature is terrible too. you send a chat and they respond late. not sure if this is a staffing shortage or what. don't deserve more than one star.

They ended up selling theyre business and the transition with payment process to the new company ended up costing me 60 points on my credit score and now I'm disputing it....small claims court for the credit ding... Duck climb credit

I enrolled in a student loan with Climb Credit in December of 2020, during the enrollment I also set up auto pay, my first payment was due January 14th. The payment never came out of my account and on Jan 20th I received a notice of late payment. It is now Feb 2nd and I have been calling daily attempting to make payments. The customer service reps just tell me I have to go online, they email me a link, which I have followed, and it takes you to a third party site, I created a profile on that site and still cannot make a payment. I have called every day since January 23rd trying to make a payment on my loan and still have not been able to make payment. I have spoken with supervisors, I have emailed, I have called my school, I have tried everything that I know to do and still, I'm unable to make a payment, now as of Feb 2nd I am being charged late fees for having not made payment. This company is a joke, I highly recommend going absolutely anywhere else possible for a loan. The customer service here is a joke.

Good chance you wont see this, but if they are bold enough to post on top and for others to see ...I'd rate them a negative 10! Under no circumstances should you apply for a loan with Climb. They are for profit! Not for you! During covid-19 they offered a hole 2 months of no payment relief. Covid wasn't over in 2 months was it? I was completely displaced and needed help, but so did Climb and they needed to get paid. They referred me to a debt collection agency for help lol! Take a 401 hardship, if you have to borrow don't go with climb, go federal or any other route, this one's a dead end! The process is easy, easy so you can rush right through your decision lol! They make it convenient for a reason people!

My wife took out a $10,000 loan. That loan went directly to the school. After some more research she decided to withdraw from the school before it started. The school was having issues sending the 10k back to climb and an automatic payment ended up coming out my wife’s bank for $240. That was all in January. The school finally got the funds sent back in may in the full amount of 10k. It’s been four months and we haven’t seen a reimbursement for that payment. We’ve called 4 or 5 times every time we get told they’ll send a follow up email but nothing comes. Last time talking to them they tried telling my they’ll reimburse of $100-some dollars because they charged us interest on a loan that was never used. We were told we’d get a follow up email. We’ve gotten nothing. This company is fraudulent.

I have to say from day 1 the customer service I received from Climb is phenomenal! They explain all loan details, they are patient not to mention overall super friendly! Further, They are persistent in making sure your concern on your account is taken care of right away. I was helped by Laura. Because of the pandemic, my hours at work was cut drastically. She was able to relieve my worry about my deferral form being process within the given time frame as it was nearing payment by having it processed in a fast timely manner! As a student, This is just what I need in these trying times of my life. They really care about their clients, and they go above and beyond!