clerk.chatReviews of clerk.chat

Have been trying to implement Clerk Chat in our environment for a couple of months now. Their website shows false advertising for features that don't exist as shown. Their integration documentation is completely outdated. They also seem to only have one integration expert, which happens to be the co-founder of the company. I understand it might be a small team working on the product but having to wait for answers to technical questions is frustrating. It got to the point where I had to reverse-engineer the integration based of the limited photos on their site, which, again, has photos of features that don't exist and aren't on their development roadmap. Their CRM integration also pops out every time you refresh the tab or open a new one, when with limited laptop screen space becomes increasingly frustrating for our users. Other software companies with similar integrations typically have a script that keeps it minimized unless clicked, and I hope Clerk Chat gets there someday. They get two stars for the fact that you can send texts through their software and have text activities automatically be created in CRM. I had to build a flow using their API connection that updates the owner of each text activity due to more limitations, but at least auto-creates the record.

Shitty Texting App This App is slow, can't send videos over 3 seconds and crashes often. It feels like a no one is around except some shitty AI assistant when you're trying to activate a phone number and because the service is so shitty it can't even make the call to send the verification code to the number needing verification. This product needs more work than a 100-year-old house with a termite infestation.

The service was mediocre at best, and the support team was slow to resolve issues. Clerk doesn’t provide pro-rated refunds for annual plans, which is a big downside. I’d recommend skipping this one and choosing a more accommodating option instead.