Clé de Peau BeautéReviews of cledepeaubeaute.com

Bought a product on line, it never got delivered but I was charged 71 euros anyway. I wrote multiple times to ther customer service and did not get an answer nor my money back. Thieves. Stay away.

Be Careful With Promotional Gift Offers I am extremely disappointed with my recent online shopping experience with Clé de Peau Beauté Canada. I placed my order on August 13, 2026, during a promotion advertising a special gift with a qualifying purchase of over $450. The promotion was still running until August 18, 2026. I specifically made a high-value purchase during this promotional period because I expected to receive the advertised gift. When my order arrived, the promotional gift was missing. I contacted customer service and asked them to correct the situation. Instead, I was told that the gift may not have been added correctly to the shopping bag or may not have been available when the order was processed, and that they would not send the promotional gift separately after the order had been processed. This is extremely disappointing. If a company advertises a gift to encourage customers to spend more than $450, customers should be clearly informed before completing payment if they are not eligible or if the advertised gift is no longer available. Customers should not have to spend hundreds of dollars believing they qualify for an advertised promotion, only to discover after receiving the order that the gift is missing and then be told nothing can be done. Please be very careful before making a high-value purchase based on Clé de Peau Beauté's promotional gift offers. Confirm that the gift is actually included in your final order before paying. Based on my experience, I cannot recommend relying on these promotional offers.

She is not capable for sugar wax she forget a lot spots on My Back I am looking like a clown now

Die deutschsprachige Website ist genauso schlecht wie die amerikanische: erst falsche Versprechungen bei der Produktzugabe (eine Maske anstelle der zugesagten fünf), dann nach einem Monat immer noch keine Erstattung der Retoure. Da die Firma in Frankreich sitzt (das gesetzlich vorgeschriebene Impressum sucht man ewig), meint man wohl, dass man vor Mahnbescheiden sicher ist (Spoiler: ist man nicht). Für eine Luxusmarke wie Cle de Peau ist dieser Online-Shop ein absolutes Armutszeugnis.

DO NOT BUY from Cle de Peau Beaute. I placed order #1824, and it took 10 days to arrive, but with the hassle I have to deal with, the unreliable and unprofessional way they ship their products is horrendous and awful! If you like your peace of mind stay away from this!!! The company don’t take any responsibility after you place your order! Awful, awful and awful!!!

I returned a foundation bc the color did not work for me. I returned it immediately almost 3 days after I received it. 2 months later , I have still not gotten a refund. I used the return slip and tracking number that cledepeau already included in the box . The package was obviously lost somewhere between Ohio and Indiana and kept going back and forth within the FedEx area there. I kept calling the customer service as to why they still haven’t provided me my refund. After 2 months of assuring me that they can see through the tracking number that it will be coming soon to their location and that, then I will receive my refund , they’re now telling me that they will not give refund to the customer who has already been refunded before. Though that other refund was from another order (again a foundation & concealer), that I also immediately returned bc it is not the right shade for me , and decided to purchase another foundation shade. What I am beyond disgusted that they told me (Manuel), will not honor refund to customer plainly bc the package was lost in the FedEx route (which they’re the ones who have agreement with) and if it happened twice , (FedEx lost your return package twice ), you’re out of luck as they consider it at it as the customer fault. They have no accountability and zero customer care. I am yet to receive my $150 refund from a foundation that I immediately retuned. Update * After I wrote this review last week .. I tried to call them back today and addressed this issue again. Somehow , the customer service supervisor suddenly approved me the refund.

Ordered the Cle de Peau mascara from a online retailer and the product that arrived was Akin to a cheap supermarket brand that did not coat lashes or give any length or curl to my eyelashes. Very poor quality and definately not worth £46. Very poor product in comparison to Lanvome and Dior mascaras. I am very disappointed with the product and would advise people not to buy this mascara.

Worst customer service possible! I signed up for their newsletter to take advantage of the introductory discount. Can’t get the emails to stop!! They send them daily and with no unsubscribe option. I contacted customer service which in itself wasn’t straightforward. A person named Tina responded with a request for attachments. What? I explained all I wanted was for the spams to stop. She apologized and offered to contact their head office for action. Months later spams are still coming in with vengeance sometimes multiple times a day. I have never seen anything like this (except for Deepak Chopra’s website which also is designed to prevent you from unsubscribing). Very frustrating in this day and age!