ClearlyDevReviews of clearlydev.com

Response from ClearlyDevJun 14, 2024

Hello Sev, We wish to take a look, so we've reached out to you through Trustpilot to get more information related to your order. It is extremely unlikely that your card was 'locked due to fraud' as a result of purchasing from our website. We urge you to contact our support team at [email protected] so we can investigate this issue thoroughly and assist you in resolving it. Regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello, We are sorry to hear about your negative experience and appreciate you bringing this to our attention. It sounds like there might have been an issue with the payment process. Sometimes, transactions can be declined if there are insufficient funds in the account, or if the payment is blocked by the bank or card processor for security reasons. We recommend checking with your bank or card issuer to understand why the payment was not completed. Please contact our support team at [email protected], and we will be happy to assist you in resolving this issue and ensuring you receive the product you purchased. Regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Data, Thank you for sharing your experience with us. We apologise for the issues you've encountered and appreciate your patience as we work to improve our services. We understand that site performance is crucial, and we're actively working on improvements to provide a better user experience. We're pleased to inform you that since this review, we have recently improved our withdrawal speeds to ensure faster transactions as well as our site speed and support response times. Regarding the extra fees, these are due to VAT and card payment processing fees which we must charge. Currently, our prices are displayed in GBP (£) as we do not yet have a currency converter on the website. However, we do accept all currencies at checkout, and the equivalent amount will be automatically charged in your currency, though we understand this is not convenient. We are also in the process of integrating PayPal as a payment method to provide more options and convenience for our users, this will most likely be available on our upcoming version 2 of our website. Your feedback is invaluable to us, and we are committed to making continuous improvements. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team at [email protected] Kind regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello MarkiiPHGaming, Thank you for your feedback regarding the website speed. We apologise for any inconvenience you experienced. Since your review, we have upgraded our server infrastructure to significantly improve the site’s performance. We're committed to providing a smooth and efficient user experience, and we hope you'll notice the positive changes. If you have any further concerns or suggestions, please feel free to reach out to our support team at [email protected] We appreciate your patience and understanding. Best regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Alex, We are sorry to hear that the items you purchased did not work as expected. Please contact the seller directly using the blue 'Ask a Question' button on the product pages or the 'Inquiry' button on each store's page. If the seller does not respond or resolve the issue within 5 working days, you can reach out to our support team with evidence that the products do not work. We will then consider a refund for your purchase. We apologise for any inconvenience this has caused and are committed to helping you resolve this matter. Thank you for your understanding. Best regards, ClearlyDev Team

Response from ClearlyDevJun 21, 2024

Hello Hayden, We understand how important timely withdrawals are for our sellers. Since this review, we have made improvements to our withdrawal process and it is now faster than ever! Please contact our support team at [email protected] if you require any assistance and we will be more than happy to assist! Unfortunately, we have no plans to accept PayPal due to past difficulties with sellers accounts being closed and money being lost as a result. Kind regards, ClearlyDev Team

Response from ClearlyDevJun 21, 2024

Hello Amelia, Thank you for sharing your feedback. Our goal is to provide clear and transparent pricing. The additional expenses you mentioned are likely due to VAT, cross-border fees, or card payment processing fees. Since this review, we have made these fees more transparent during the checkout process. We appreciate your feedback and are continuously striving to improve our services. If you have any specific concerns or need further clarification, please feel free to contact our support team at [email protected] Regards, ClearlyDev Team

Response from ClearlyDevJan 1, 2024

Hi Oliver thank you very much for your review, are you sure you put the correct rating as it does not seem to reflect your comment?